Multi-Media Account Specialist

Job Identification

Position Title:	Multi-Media Account Specialist
Program/Department:	O-Gah-Pah Communications
Location:	Communications
Work Schedule:	Full-Time
Exemption Status:	Exempt
Reports To:	O-Gah-Pah Communications Executive Director
Safety Sensitive:	Yes*
Driver’s License Required:	Yes

Position Summary:

The Multi-Media Account Specialist serves as a key point of contact for clients and supports marketing, communications, creative services, and business development initiatives. This position is responsible for building client relationships, coordinating projects and production activities, supporting marketing campaigns, and identifying opportunities for business growth. The Multi-Media Account Specialist works closely with clients, vendors, and internal teams to ensure projects are completed on time, within budget, and in alignment with organizational goals and brand standards, while providing exceptional customer service and administrative support.

Essential Job Functions:

• Serve as the primary point of contact for assigned clients and internal stakeholders.
• Build and maintain strong client relationships through regular communication, consultation, and exceptional customer service.
• Manage client accounts from onboarding through project completion and follow-up.
• Develop project proposals, scopes of work, service agreements, and cost estimates.
• Ensure client satisfaction while identifying opportunities for account growth and additional services.
• Maintain accurate client and project records, documentation, reporting metrics, and activity within customer relationship management (CRM) systems.
• Coordinate communications between clients, designers, videographers, photographers, web developers, production teams, and vendors.
• Schedule and oversee video shoots, photography sessions, livestreams, interviews, events, and other production activities.
• Develop and maintain project schedules, timelines, workflows, and calendars.
• Monitor project progress to ensure deadlines, deliverables, and quality standards are met.
• Coordinate logistics, including locations, equipment, talent, and vendor services.
• Assist with event planning, media coverage, and promotional activities.
• Create, edit, and distribute marketing and communication materials, including advertisements, social media content, publications, presentations, website content, newsletters, press releases, and promotional campaigns.
• Assist in the development and implementation of marketing and communication strategies.
• Coordinate media relations, community outreach efforts, and audience engagement initiatives.
• Support brand development and ensure all communications and creative materials align with established branding standards.
• Monitor campaign, project, and client performance and prepare reports on marketing effectiveness, audience engagement, revenue, and client activity.
• Collaborate with creative teams to develop design concepts and execute marketing campaigns, ensuring high-quality creative deliverables that support organizational goals and client objectives.
• Respond to incoming leads and client inquiries in a timely and professional manner.
• Assist in identifying prospective clients, business opportunities, and strategic partnerships.
• Conduct outreach efforts to potential clients and partners.
• Support proposal development, presentations, and sales meetings.
• Identify opportunities for upselling and cross-selling services within existing client accounts.
• Prepare invoices and assist with billing processes.
• Track project budgets, expenses, revenue, and account receivables.
• Assist with collections and payment follow-up as needed.
• Perform other duties as assigned.

Non-essential Job Functions:

• Attend meetings, seminars, workshops, and training sessions as required to support professional development and program objectives.