Multi Site Manager

About Us

Green Top Farms is a New York-based food service company specializing in farm-fresh meals for enterprise workplace dining and corporate catering. We partner with leading companies to deliver elevated daily dining and hospitality experiences, using seasonal ingredients and thoughtful operations to create consistent, high-quality service at scale.

Our mission is to build a more sustainable and equitable food system, starting by reconnecting consumers and local farmers. We believe the results of strengthening that connection are better nutrition, tastier food, greater social justice, and reduced environmental impacts. Our menus reflect this attention to bringing nutritious, delicious food to those who need it most.

Position Overview

The Multi-Site Manager oversees daily operations across multiple enterprise workplace dining locations, ensuring consistent execution, team performance, and client satisfaction. This role is responsible for driving operational standards, developing site-level leadership, and coordinating across functions to deliver a seamless dining experience at every location.

This is a hands-on leadership role that requires regular travel between sites and combines operational oversight, people management, and strategic problem-solving.

We are looking for a candidate who is a strong operator and people leader with a track record of managing high-performing teams across multiple locations. The ideal candidate is highly organized, proactive, and comfortable navigating the day-to-day challenges of multi-site food service while keeping the bigger picture in focus.

Responsibilities

Multi-Site Operations (35%)

• Oversee daily operations across multiple enterprise workplace dining locations, ensuring each site meets company standards, performance targets, and operational procedures
• Travel regularly between sites to maintain visibility, assess execution, and address issues in real time
• Develop and implement operational strategies to improve productivity, efficiency, and consistency across all locations
• Ensure all sites comply with company policies, food safety regulations, and industry standards
• Identify and mitigate operational risks related to staffing, safety, or service delivery

Team Leadership & Development (30%)

• Manage, train, and mentor site leads and their teams to ensure smooth operations and professional growth
• Conduct performance evaluations, provide regular feedback, and implement development plans
• Lead problem-solving efforts, coach team members through conflicts, and guide underperforming employees with structured support including training sessions and one-on-ones
• Ensure the execution of quality, timely performance reviews across all locations

Client Service & Guest Experience (15%)

• Ensure high levels of client and guest satisfaction across all locations, partnering with site managers to address concerns proactively
• Monitor and improve the guest experience by implementing feedback loops and conducting regular service evaluations
• Serve as a point of escalation for client issues that require multi-site coordination or senior attention

Reporting & Performance Analysis (10%)

• Prepare reports on operational performance, financial health, and client feedback for senior management
• Use data to identify trends, inefficiencies, and opportunities for improvement across sites
• Track and report on key operational KPIs to support continuous improvement

Site Launches & Special Projects (10%)

• Lead or support the opening of new locations, renovations, or service expansions
• Coordinate with contractors, vendors, and internal teams to ensure smooth project execution
• Assume additional responsibilities as needed to support business priorities and ensure successful execution across all sites