Multi-Site Staffing Scheduling Manager

IMPACT - Own high-volume scheduling. Lead the team that makes every shift happen.

You’ll run Caregiver scheduling at scale, keeping every authorized hour covered while leading a large, fast-moving workforce. If you thrive on solving coverage puzzles in real time and genuinely enjoy coaching people, this is a high-impact role with real ownership. You'll own the Caregiver schedule end to end, delivering 100% shift coverage, exceptional service, and a highly engaged team. This is a high-impact role for someone who can balance strategic workforce planning with real human connection.

WHO WE ARE

• A family-owned organization with 20 years experience of raising the standards for in-home care — and we're still pushing higher.
• We build teams of driven, mission-obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We're Raising the Bar

WHAT YOU'LL DO

• Match Caregivers to Clients on skills, availability, location, and compatibility, closing open hours as they appear
• Lead Caregiver performance through coaching, feedback, accountability, and partnership with HR on reviews and improvement plans
• Drive engagement, retention, and compliance, ensuring every Caregiver is trained and qualified before assignment
• Resolve call-offs, gaps, and timekeeping discrepancies quickly, maintaining accurate EVV, HRIS, and scheduling data
• Maximize authorized hours while minimizing overtime, and pre-schedule new hires for day-one productivity
• Build and manage daily and long-term schedules across a high volume of Caregivers and Clients, targeting 100% shift coverage
• Deliver 5-star service on every call

ROLE QUALIFICATIONS

• Experience in home care, healthcare coordination, or a client-facing service role preferred

• Highly organized with strong attention to detail and accurate record-keeping practices

• Proactive communicator with excellent interpersonal skills and a warm, professional presence

• Solutions-oriented and self-managed — able to handle multiple priorities in a fast-paced environment

• Committed to compliance, HIPAA standards, and maintaining accurate documentation

• Strong collaboration skills with a team-first mindset and high-quality customer service approach

• Proficient with technology and healthcare management or scheduling systems

• Experience in assisted living, in-home care, or billing and authorization management a bonus

COMPREHENSIVE WELLNESS PORTFOLIO

In your role with Caring for Others, you're responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*

• 100% Company-Paid Dental Insurance and Vision Insurance*

• 100% Company-Paid $25,000 Life Insurance Policy*

• 100% Company-Paid Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7

• Customizable Health Insurance Plans: Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*

• 401(k) Retirement Program - with Employer Match*

• Professional Development – ongoing education, wraparound support, and leadership coaching

• A Next-Level, Comprehensive Training and Orientation Week

• And a supportive team to work alongside!