Museum Facilitator, Visitor Experience & Marketing Executive

Jobs description

The Museum Facilitator, Visitor Experience & Marketing Executive will facilitate museum programs, engage visitors and promote the museum through marketing efforts.

Duties & responsibilities

Facilitation & Visitor Engagement

• Deliver guided tours and educational programs for diverse audiences, including preschoolers, students, and the general public.
• Deliver complimentary 15-minute tours to enhance visitor experience.
• Provide excellent customer service by welcoming and engaging the visitors.
• Collect Google reviews to improve museum's visibility.
• Develop a strong understanding of the museum’s Toy Collections to effectively share knowledge with visitors.

Marketing

• Promote the museum through social media platforms like Instagram, Facebook, Tik Tok, etc.
• Engage with audiences through social media interactions and raise awareness.
• Post daily on social media platforms about museum's activities
• Suggest improvements to enhance our digital tools and platforms including E-Store, Virtual Museum, Interactive AI Ambassador and CRM system.