<Museum of Illusions 幻覺博物館>－營運主管 (Operations Supervisor)

Museum of Illusions 幻覺博物館正在尋找一位具備現場管理能力、責任感、執行力及團隊領導能力的營運主管。

這不只是一份辦公室管理工作。您將實際參與博物館每日營運，帶領正職及兼職團隊，確保遊客獲得安全、順暢且高品質的參觀體驗，並透過營運數據及 KPI 分析，持續改善場館營運效率與服務品質。

Museum of Illusions is looking for an experienced and motivated Operations Supervisor to lead the daily operations of our Taichung museum.

This is a hands-on management position. You will lead our full-time and part-time team, oversee the visitor experience, monitor operational performance and KPIs, and ensure the museum operates safely, efficiently, and to a high service standard.

一、場館營運｜Venue Operations

負責博物館每日營運，包括售票、驗票、櫃台、展場、商品銷售及遊客服務。

依每日來客狀況安排人力、工作分配及現場調度，並確保開館、閉館及各項營運流程依 SOP 執行。

Oversee daily museum operations including ticketing, admissions, front desk, exhibition areas, merchandise sales, and visitor services.

Manage staffing and daily assignments according to visitor flow and ensure all operational procedures follow company SOPs.

二、團隊管理與培訓｜Team Management & Training

負責正職及兼職人員排班、人力配置及工作安排。

督導員工工作表現、服務品質及工作紀律，並執行新人教育訓練、工作驗收及人才培育。

Manage scheduling and deployment of full-time and part-time employees.

Monitor staff performance and service standards, conduct employee training, and develop potential future supervisors and key team members.

三、營收與 KPI｜Revenue & KPI Management

追蹤每日、每週及每月營收、來客數與營運 KPI。

分析票務、商品、團體及各銷售通路表現，發現營運問題並提出具體、可執行的改善方案。

Track revenue, visitor numbers, sales performance, and operational KPIs.

Use operational data to identify problems, understand their causes, and recommend practical improvements.

四、顧客服務｜Customer Experience

維持 Museum of Illusions 品牌服務標準，督導遊客服務、現場動線及環境品質。

處理顧客意見、一般客訴及現場突發狀況，並追蹤後續改善。

Maintain Museum of Illusions service standards and supervise the overall visitor experience.

Handle customer feedback, general complaints, and on-site incidents professionally and follow up on necessary improvements.

五、設備與安全｜Facilities & Safety

每日確認展品、設備及場館環境正常運作。

督導清潔、安全及例行檢查，並追蹤設備異常、維修及保養。

Ensure exhibits, equipment, and facilities are operating correctly and supervise cleanliness, safety inspections, maintenance, and repairs.

六、團體與活動｜Groups & Events

安排團體預約所需之人力、導覽及參觀動線。

協助企業活動、特殊活動及館內專案，並與行銷、業務及其他部門協調。

Coordinate staffing, tours, and visitor flow for group bookings and support corporate events, special events, and museum projects.

七、報表與跨部門合作｜Reporting & Collaboration

製作營運日報、週報及月報，分析營運成果及異常事項。

與行銷、業務、設計及行政等部門合作，執行及追蹤公司營運政策與專案。

Prepare daily, weekly, and monthly operational reports and communicate results, issues, and improvement actions to management.

Work closely with Marketing, Sales, Design, Administration, and other departments.