Music Shop Customer Service Assistant
LVL Music Academy is looking for an organised, responsible and customer-focused assistant to support the daily operations.
You will work closely with the Centre Manager, teachers and management team to assist with customer enquiries, student registrations, lesson coordination, sales support and general centre administration. The role requires strong attention to detail, a practical problem-solving mindset, and the ability to stand and move around throughout retail operating hours while supporting the day-to-day running of the centre.
Working Hours
- Monday and Thursday off
- Tuesday 11am-8pm
- Wed 11am-8pm
- Friday 11am to 8pm
- Sat 9am-7pm
- Sunday 9am-7pm
- One hour lunch break
Compensation & Benefits
- Additional sales commissions and performance incentives on top of basic salary.
- Opportunity to earn more based on individual performance.
- Staff training and development opportunities.
Key Responsibilities
- Handle customer enquiries via WhatsApp, phone, email and walk-ins.
- Assist with trial bookings, registrations and enrolment follow-ups.
- Coordinate lesson schedules with students, parents and teachers.
- Support instrument sales, rentals and repair enquiries.
- Maintain accurate student, customer and sales records.
- Assist with payments, invoicing and general administration.
- Support daily centre operations, events and activities.
- Assist with basic social media and marketing tasks.
- Perform other duties assigned by management.
Requirements
- Confident communicating with adults and children.
- Responsible, organised and detail-oriented.
- Good written and spoken English.
- Comfortable with WhatsApp, email and basic digital systems.
- Interest in music is an advantage.
- Able to work weekends.
What You Will Learn
- Customer service, sales and enrolment.
- Music-school scheduling and centre operations.
- Instrument sales, rentals and repair coordination.
- Event and concert support.
- Hands-on experience working with management.