Mutuels Supervisor (FT)
JOB RESPONSIBILITIES:
JOB REQUIREMENTS:
- Assists Cage and Sports Book Manager in all phases of Mutuel Operations.
- Assists supervision in all phases of Mutuel Operations.
- Listens, evaluates, and responds to inquiries and exercises good judgment in resolving problems.
- Maintains professionalism at all times when working with other team members and/or guests.
- Initiates and recommends coaching, documents communications as needed, and issues discipline as directed.
- Ensures compliance with Title 26 and Title 31 Currency Transactions reporting, Internal Controls, and required regulatory compliance, such as, but not limited to, IRS TAX tickets, CTR, MTL, and SARC.
- Enforces all Delaware Park policies and Procedures.
- Assist as assigned with emptying machines of spent tickets, repapering, and currency in accordance with company best practices.
- Enforces procedures to ensure all company assets are secure.
- Enforces procedures to ensure compliance with safety regulations.
- Communicate with vendors, including but not limited to Sports Book, Sci Games, etc.
- Sweeps of self-serve wagering machines, ticket jams, paper checks, etc.
- Assigns daily locations and stations.
- Supervises, evaluates, and trains new team members.
- Responsible for daily communications with team; newsletters, shift meetings, etc.
- Fully assist in the operation of the Patron Services Department, including but not limited to program sales, staffing, scheduling, inventory, ordering, and currency settlement.
- Performs all other duties as assigned.
- Promotes outstanding customer relations.
JOB REQUIREMENTS:
- One (1) to three (3) years of experience as a Mutuel Teller
- Must be able to successfully complete and maintain the background check and licensing process as required during employment.
- Prior customer service experience.
- Excellent verbal and written communication skills.
- Must be able to remain flexible in an environment of constant change.
- Must be able to sit, walk, and/or stand for an eight (8) hour shift without difficulty.
- Must be able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays.