MY Care Senior Manager 

The Executive Office of Health and Human Services (EOHHS) is seeking an experienced, collaborative, and results-oriented professional to serve as the MY Care Senior Manager. This position will lead high-priority projects for Massachusetts Youth Care\: Closer to Home (MY Care), a five-year transformation initiative designed to improve how Massachusetts coordinates, places, and cares for youth and young adults with complex behavioral, developmental, medical, and trauma-related needs in rural communities.

Reporting to MY Care leadership, the Senior Manager will independently manage key workstreams from planning through implementation and coordinate activities across state agencies, program areas, technology partners, providers, and other stakeholders. Key initiatives include development of a shared data platform, sustainable funding approaches, unified entry and transfer processes, policy alignment, provider grants, and workforce development.

The position is ideal for a professional who will bring strong project management, analytical, operational, and problem-solving skills, with the ability to navigate complex health and human services systems and move cross-functional initiatives forward. The Senior Manager will use data and stakeholder input to identify trends, assess performance, address implementation challenges, and translate complex information into actionable recommendations for leadership.

Duties and Responsibilities (These duties are a general summary and not all inclusive)\:

• Lead assigned MY Care workstreams from planning through implementation, establishing workplans, timelines, deliverables, and project tracking.
• Collaborate across program, policy, fiscal, technology, legal, procurement, and operational teams to advance MY Care priorities.
• Identify project dependencies, emerging risks, operational challenges, and matters requiring leadership attention.
• Analyze program, utilization, operational, financial, and performance data to uncover trends, gaps, risks, and opportunities.
• Monitor legislative, regulatory, policy, and federal requirements affecting MY Care activities and priorities.
• Develop and track key performance indicators, program outcomes, and performance improvement strategies.
• Contribute to requirements gathering, workflow design, testing, data sharing, system integration, and deployment of MY Care technology initiatives.
• Partner with technology teams, vendors, program staff, and subject-matter experts on platform rollout, provider onboarding, adoption, and system performance.
• Facilitate cross-agency working groups and meetings involving state agencies, providers, and other partners.
• Cultivate productive relationships with provider organizations, advisory councils, vendors, and internal and external stakeholders.
• Prepare materials for executive leadership, governance bodies, evaluation activities, and federal reporting.
• Perform other duties as assigned.

Preferred Qualifications\:

• Background in healthcare, human services, public health, Medicaid, or related health and human services systems.
• Familiarity with state and federal healthcare financing models, including Medicaid and braided funding approaches.
• Knowledge of rural health systems and/or residential services for youth and young adults.
• Understanding of data systems, health information exchange, and technology deployment within public-sector environments.
• Knowledge of procurement, contract management, federal grant compliance, value-based payment, or alternative payment models.
• Proven effectiveness engaging stakeholders across complex, multi-agency environments.
• Expertise in operational management, project execution, performance tracking, and risk mitigation.
• Skilled in negotiation, consensus building, and collaboration with diverse internal and external stakeholders.
• Working knowledge of state government or other highly regulated environments.

• Exceptional analytical, communication, organizational, and problem-solving capabilities.

Pre-Hire Process\:

A criminal and tax history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http\://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation\:

If you require a reasonable accommodation with the application/interview process, please contact us at\: EOHHS Candidate ADA Requests

For questions about this requisition, please contact Employment and Staffing Customer Service at 1-800-510-4122, option 4.

Questions or issues regarding access/login credentials to MassCareers, please contact the Mass HR ESC at 617-979-8500.

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.