(MY) Junior Support Engineer

Key Responsibilities:

• Respond to user requests via phone, email, or ticketing system.
• Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals.
• Assist with OS installation and configuration (Windows/macOS).
• Provide guidance on software usage and basic IT policies.
• Escalate unresolved issues to senior engineers or specialized teams.
• Perform routine checks on hardware and software.
• Apply patches and updates under supervision.
• Assist in diagnosing basic network connectivity issues.
• Support VPN and remote access setup.

Requirement:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Basic knowledge of Windows and macOS environments.
• Windows and macOS environments
• Active Directory and user management
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Excellent leadership, communication, and problem-solving skills