(MY) PROTEGE RTW - Junior Support Engineer

Key Responsibilities:

• Respond to user requests via phone, email, or ticketing system.
• Troubleshoot issues related to servers, desktops, laptops, printers, and peripherals.
• Assist with OS installation and configuration (Windows/macOS).
• Provide guidance on software usage and basic IT policies.
• Perform routine checks on hardware and software.
• Maintain accurate records of support requests and resolutions.
• Work closely with senior engineers and IT teams on projects.
• Participate in deployments and migrations as needed.

Requirement:

• Bachelor’s Degree in Computer Science, Information Technology, or related field
• Basic knowledge of Windows and macOS environments.
• Excellent leadership, communication, and problem-solving skills.