(MY) PROTEGE RTW - Technical Helpdesk

Key Responsibilities:

• Remote desktop troubleshooting / support
• Incident/Problem definition and assignment of problem
• Incident/Problem escalation management
• Call Logging System Management (log call/assign call ticket, update ticket status, ticket resolution and closure)
• Coordinate with Third party vendor to resolve problems
• Daily Performance tracking and reporting (open tickets and TAT tracking)
• Broadcast service interruptions • User/application Account administration
• Conduct periodic user satisfaction survey and share findings
• Handling day-to-day ticket issues and escalating to the Resolver Groups (Specialists or Vendors) as required to bring the resolution of the ticket back on schedule

Requirement:

• Degree in Computer Science or any related field. Fresh graduate is encouraged to apply
• Able work in Shift working hour