Mystery Shopper
Project Overview
We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.
We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.
Key Responsibilities
- Book a standard room (room-only rate) through the hotel’s official website.
- For Netherlands locations, bookings must be made by phone, and the call must be recorded.
- Complete a Dinner, Bed & Breakfast mystery-shopping stay.
- Evaluate key stages of the guest experience including:
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Check-in process
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Bar service
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Dinner in the restaurant
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Room service dessert
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Breakfast
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Public facilities and overall atmosphere
- Dine with at least one additional person during the stay.
- Discreetly observe staff behavior, service quality, and professionalism.
- Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
- Avoid accepting complimentary upgrades.
- Take photos throughout the visit.
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Reporting Requirements
- Keep all itemised receipts for the room, bar, and restaurant purchases.
- Submit a detailed report with photos after the stay.
- Upload receipts to receive reimbursement.
Requirements
- Excellent observation and reporting skills.
- Ability to act naturally and discreetly while evaluating services.
- Reliable internet access and ability to submit reports on time.