【N】Customer Program Manager (Automotive)

Role Overview
We are seeking a Customer Program Manager to serve as the primary interface between customers and internal teams, owning end-to-end program execution from kick-off to SOP (Start of Production). This role is responsible for ensuring delivery commitments are met while maintaining alignment across stakeholders in complex automotive programs.

You will act as a trusted partner to OEM customers, leading escalations, driving resolution, and maintaining program momentum under pressure. Success in this role requires strong ownership, structured problem-solving, and the ability to navigate cross-functional environments while balancing customer expectations and internal capabilities.

Key Responsibilities

Customer & Program Ownership

• Act as the primary point of contact for OEM customers, ensuring clear communication and alignment
• Own program execution from kick-off through SOP, including timelines, milestones, and delivery tracking

Escalation & Issue Management

• Lead customer escalations with ownership, including fire-fighting scenarios and risk management
• Drive issue resolution by aligning stakeholders and ensuring clear action plans and follow-ups

Cross-functional Coordination

• Align internal teams (R&D, hardware, manufacturing, etc.) to ensure smooth program execution
• Drive structured communication and decision-making across stakeholders

Delivery & Execution Management

• Manage schedules and deliverables to meet customer requirements and Time-to-Market targets
• Identify risks proactively and ensure mitigation plans are in place

Customer Relationship & Communication

• Build and maintain strong customer relationships as a trusted partner
• Lead customer discussions with clear messaging, structured updates, and solution-oriented communication