【N】Technical Account Associate (Customer Program Support)

【Role Overview】

We are seeking a Technical Account Associate to support customer programs by providing technical analysis and insights, working closely with CPMs and engineering teams. The role bridges customer needs and internal development, focusing on issue understanding and resolution, and is ideal for candidates with automotive connectivity or embedded systems backgrounds looking to grow in customer-facing environments.

【Key Responsibilities】
Technical Analysis & Issue Understanding

• Support analysis of customer-reported issues, including basic log review and investigation
• Assist in Root Cause Analysis (RCA) by working with internal engineering teams

Internal Technical Coordination

• Act as a bridge between CPMs and engineering teams to ensure clear problem definition and alignment
• Consolidate technical inputs and maintain consistency across stakeholders

Customer Communication Support

• Support CPMs in customer meetings by providing technical clarification when needed
• Translate technical findings into clear and structured messages

Cross-functional Collaboration

• Work with global teams to gather logs, validate findings, and align on issue scope
• Support coordination of technical discussions and follow-ups across teams