NAC - Customer Care Resources Coordinator

The primary responsibility of this position is to manage and support National Account activities, including customer requests, order processing, documentation, billing support, and ongoing customer service. This role serves as a key point of coordination among customers, brokers, subcontractors, and internal Baker teams to ensure information is accurate, complete, and communicated in a imely manner.

The position is responsible for completing daily, weekly, monthly, and quarterly activities while maintaining accurate data, organized records, and up-to-date account information. The role also provides support to the accounting team through routine data entry, invoicing, accounts receivable activities, reconciliations, and other accounting functions as needed.

Please see our website for more information regarding Baker Commodities, Inc.

Compensation and Benefits

• $24.00 hourly
• Medical, dental and vision coverage offered
• 401(k) With employer contribution
• Paid holidays, vacation and sick time
• Company sponsored life insurance
• Company sponsored short and long-term disability?
• Pet Insurance

Duties and Responsibilities

• Respond to customer requests by phone and email and manage related activities through Salesforce.
• Follow up on customer requests, work orders, and other account activities through completion.
• Enter, process, and maintain accurate work order and customer information in company systems.
• Manage and maintain customer account information in Salesforce and other internal systems.
• Process customer work orders, including entry, acceptance, follow-up, documentation, and billing.
• Maintain accurate records of financial transactions and related customer account activity.
• Review invoices and supporting documentation for completeness, accuracy, and proper documentation prior to entry or submission.
• Assist with the preparation, organization, and maintenance of documentation required for billing and audit support.
• Maintain organized electronic and physical records of transactions, invoices, work orders, and customer accounts.
• Support accounts receivable activities, including invoice tracking, research, and follow-up on outstanding items.
• Assist with reconciliation activities and research and resolve discrepancies as identified.
• Assist with cash receipt application in the ERP system.
• Prepare and process manual invoices, credit memos, and debit memos as needed.
• Upload invoices and required supporting documentation to third-party platforms and customer portals.
• Generate basic reports and assist with data validation and accuracy reviews.
• Communicate with internal departments, customers, brokers, and subcontractors to obtain missing information and resolve discrepancies.
• Provide general administrative, customer service, and accounting support as needed.
• Maintain a high level of attention to detail and accuracy in all work performed.
• Conduct all interactions with customers, vendors, subcontractors, and coworkers in a professional and ethical manner.
• Follow established department and company policies, procedures, and internal controls.
• Keep up regular attendance and punctuality; regular attendance and punctuality are essential for the smooth operation of this company.
• Perform other duties and responsibilities as assigned.