Nail Technician

Southall is a premier destination bringing nature, produce and people together in a powerful and unique way.

The Spa at Southall Nail Technician will perform natural nail services performing luxe manicure and pedicure experiences in accordance with standards training provided by Southall. This is a non-exempt, hourly plus commission position on our team.

Responsibilities

• Provide consistent professional nail, hand and foot treatments in accordance with spa protocols and accepted certification practices
• Analyze member and guest’s nails and tailor nail treatments to the specific needs and requests of members and guests
• Explain nail services and products to members and guests in a knowledgeable, professional and thorough manner
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures
• Prepare nail services equipment and supplies daily
• Maintain supply and treatment areas as directed
• Stay current on the latest thinking pertinent to nail services and become well-versed and trained in its application
• Coordinate services and interact effectively with other technicians to facilitate optimum delivery of services and maximum member and guest satisfaction
• Be flexible with your schedule, supporting the needs of the spa
• Ensure a pleasant visit for each member and guest and maintain effective member and guest relations
• Promote and execute effective retail sales
• Be knowledgeable and informed regarding all general spa and club programs and services
• Provide necessary information to compile complete member and guest records
• Perform special projects as required by the Spa Director
• Maintain cleanliness and neatness of the nail studio as directed
• Provide appropriate and consistent levels of member and guest service and hospitality
• Report for scheduled shifts promptly and ready to work
• Attend and participate in staff meeting as designated by the Spa Director
• Maintain personal appearance and grooming standards consistent with the management’s standards
• Submit supply requests to the Spa Director in a timely fashion to ensure proper product availability for members and guests
• Report any problems incurred immediately to the supervisor on duty
• Work diligently to support Southall team philosophy throughout the property
• Comply with all departmental and company policies
• Maintain confidentiality of all Southall proprietary information
• Promote positive member and guest relations for all guests by providing prompt, courteous and efficient service
• Resolve guest complaints in a manner which promotes positive guest relations
• Maintain accurate property information through daily use of email and other forms of communication