【南港美商電腦原廠-HW Product Experience Support Manager】歡迎英文精通、熟悉PC架構、對外商感興趣的您！ KA_840

【Responsibilities】
▲Product Service Readiness & Program Management

• Lead service readiness activities for notebooks, desktop PCs, and assigned product programs.
• Monitor readiness milestones, identify risks, and drive mitigation plans.
• Ensure people, processes, systems, and support infrastructure are prepared before product launch.

▲Customer Experience & Service Strategy

• Represent Customer Support in global cross-functional product teams.
• Act as the Voice of Customer throughout the product development lifecycle.
• Drive improvements in customer experience, NPS, and service strategies.
• Influence product design and enhance Design-for-Service capabilities.

▲Data Analytics & Lifecycle Management

• Develop and maintain regular and ad-hoc reports using product and service-related data.
• Track product lifecycle milestones, including driver readiness and release activities.
• Provide insights and recommendations to stakeholders through data analysis.

▲Global Collaboration & Issue Resolution

• Collaborate closely with development centers and stakeholders across Taiwan, the United States, Asia, and EMEA.
• Support service planning and operational readiness for new product introductions.
• Drive solutions for field issues while balancing customer satisfaction and business impact.

【Candidate Profile】

• Knowledge of Microsoft Windows operating systems and PC architecture.
• Strong project coordination and stakeholder management skills.
• Excellent written and verbal communication skills in English.
• Ability to prioritize and manage multiple assignments simultaneously.
• Strong analytical and problem-solving capabilities.
• Experience in technical support, customer service operations, product support, program management, or related functions is highly preferred.

•Experience within PC, IT hardware, or consumer electronics industries is a plus.