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DH Pace

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National Account Manager-Managing People & Install Projects

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. aspires to hire an Account Manager in our Olathe, KS office with our National Accounts Security Division. This position will have the responsibility of leading, coaching, training, and motivating a team of Project Managers for our installs. As an Account Manager, you will work in conjunction with your direct reports to ensure they are meeting National clients' needs while serving as the primary face and voice to the clients.

Job Responsibilities:

  • Provide leadership and general management including quality performance monitoring, improving processes, and development of employees
  • Develop, manage, and implement operational process and procedure improvements to decrease costs and increase profitability
  • Work with Operations Management Team to monitor operating budgets and action plans to meet those objectives
  • Collaborate with internal departments for assurance National Account Customer needs are fulfilled – ensuring the team is communicating consistently with customers to keep them informed of all work orders
  • Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans
  • Develop relationships with our National Account Customers, seek feedback and provide updates, ensure their problems are resolved timely, and conduct follow-up tasks as needed
  • Other responsibilities as assigned

Job Qualifications:

  • Bachelor’s degree and 2-3 years of direct management / peer management experience preferred; will consider an equivalent combination of education and experience.
  • Must have proven experience in a fast-paced environment, juggling a lot of responsibility, with attention to detail and strong organizational skills
  • Previous analytical experience identifying trends in key performance indicators and recommending solutions on a national scale
  • Prefer experience in the Service Industry where there was a focus on service, sales and cost control
  • Proficiency in Excel, Word, Access and Outlook a must

Requirements

  • Bachelor’s degree, highly preferred and a minimum of two (2) years of experience managing personnel; an equivalent combination of education and experience can be considered
  • Responsible for communicating with customers to ensure satisfaction levels consistently exceed expectations
  • Review customer survey data, respond to customer concerns
  • Possess an ability for technical applications and mechanical systems
  • Must possess a Valid Driver’s License and good driving record

What We Offer

  • Comprehensive medical, dental, and vision coverage — available your first full month
  • Generous paid time off plus paid holidays and floating holidays
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with employer match
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Voluntary benefits including supplemental life and critical illness coverage
  • Employee discounts for you and your immediate family
  • Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred First Name optional
  • Address:
  • LinkedIn Profile optional
  • How did you hear about this opportunity? choose one
  • If you were referred, by who? If you were not referred, enter N/A.
  • If you were referred, please identify how you know your referral source. If you were not referred, select not applicable. choose one
  • Are you 18 years of age or older? You must be at least 18 years of age or older to work for this employer. choose one
  • Are you legally eligible for employment in the US? choose one
  • Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? choose one
  • Do you have at least a High School Diploma or equivalent (i.e. GED)? choose one
  • Identify the highest level of education you have completed beyond a High School Diploma or equivalent, if applicable: choose one
  • Have you ever been employed with DH Pace before? choose one
  • If yes, provide dates of employment, location, manager, and role. If no, enter N/A
  • Current/Most recent Employer:
  • Start Date of current/most recent employer:
  • End Date of current/most recent employer: If applicable. If currently employed, enter N/A
  • Your Job Title:
  • What are/were your job responsibilities? written answer
  • Were you discharged or asked to resign? choose one
  • If currently employed, reason for seeking new opportunity? If no longer employed, what was your reason for leaving?
  • Second most recent employer:
  • Start date of second most recent employer:
  • End date of second most recent employer:
  • Job title at second most recent employer:
  • Were you discharged or asked to resign from your second most recent employer? choose one
  • What was your reason for leaving your second most recent employer?
  • What are your compensation expectations for this role?
  • Would you like to opt in to text messaging? choose one
  • I certify that the facts in this application are true and complete to the best of my knowledge and understand that if employed, falsified statements on this application shall be grounds for dismissal. I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary. Applicant's Electronic Signature:

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