National Accounts Service Coordinator

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we’ve built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

Kanawha Scales & Systems, LLC is seeking a Service Coordinator to support our National Accounts operations, based in Columbus, OH. In this role, you will be responsible for coordinating service activities, supporting field technicians, and ensuring a high level of customer service in a fast-paced environment. This position serves as a key support function for the Service Manager.

The National Accounts Service Coordinator receives and manages scale repair requests from customers nationwide. The Service Coordinator organizes resources and coordinates with stakeholders (the customer, technicians, office staff, and suppliers) to efficiently and effectively handle all day-to-day and week-to-week flow of events. This is key to ensure we always continue to provide the customer with the best possible service. A successful service coordinator will enable the organization to anticipate workflow requirements, apply resources, and accomplish our short- and long-term objectives. We strive to accomplish our work on the first attempt with zero return trips for the same issue.