National Air Logistics Operations Manager
Posted Updated
Join our Air Logistics team, where your operational expertise and skills will play a key role in delivering exceptional customer service and driving operational excellence.
How you create impact
You will be responsible for leading our operations strategy for the assigned territory, monitoring + driving continuous improvement in operational processes + systems. You will ensure that teams + stakeholders achieve company goals by optimizing operational processes + production costs with a variety of internal stakeholders while focusing on the following key objectives:
- To set up + monitor key metrics for operational excellence including systems + processes.
- To ensure company operations guidelines are up to date + followed.
- To track training requirements + completion in processes + systems, oversee implementation of customer standard operating procedures (SOP) + support capability creation.
- To ensure operations are managed within regulatory requirements, industry standards, management guidance + to liaise with Quality, Safety, Health + Environment (QSHE) to ensure audit readiness at all times.
- To actively drive key performance indicators (KPI), continuous improvement + operational excellence in all teams, to determine corrective or preventive actions that help avoid deviations in the operational KPIs, customer facing KPI’s + data quality including e-Touch digitalization initiatives.
- To ensure the optimal usage of the system + tools.
- To regularly analyze or manage respective reports including profit+ loss (P&L), ensuring target compliance focusing mainly on the cost of production.
- To update key info exchange with network, which may directly/indirectly impact operations + potentially need process changes.
What we would like you to bring
- Minimum 10–15 years of experience in Air Freight Operations, preferably in Air Export Operations.
- Strong knowledge and hands-on experience in air operations.
- Proven experience in managing and overseeing export operations within a logistics or freight forwarding environment.
- Strong strategic thinking skills with the ability to present operational strategies, plans, and solutions effectively to stakeholders.
- Excellent verbal and written English communication skills; able to communicate fluently with internal and external stakeholders.
- Exposure to and understanding of warehouse operations and its integration with air freight activities.
What's in it for you
- Miscellaneous benefits such as dental, hospitalization and others
- Annual Wage Supplement (AWS)
- Training and development