National Air Logistics Perishables Development Manager
The primary responsibility of the Perishables Business Development Manager within Air Logistics is to drive business growth across the assigned geographical scope. The role works closely with Sales to support customer engagement, lead and contribute to product development, and drive pricing and solution development across the Air Logistics portfolio.
How you create impact
Strategic Business Development
- Fully responsible for country volume & yield growth/retention.
- Customer development, FU Sales & xBU Sales engagement
- Understanding key local market dynamics and react as needed
- Analyze competition and market data to ensure KN understand the key gaps and working with National Air Logistics manager to bridge them and deliver superior solution/service in the geographical coverage area.
- Speak in local industry forums / exhibitions and write press articles
Product Development
- Responsible or support all product rollout within country as per global team direction.
- Pricing responsible or support ensure country team follow global direction, meeting set KPI and rollout the process.
- Responsible for local sustainability topics and support global rollout plans.
Operation & Customer Experience
- Support Customer Care location setup and ensure we follow global process.
- Responisble to monitor country Customer Feedback tool and its feedback with CCL Manager.
- Support escalation and ensure continue to work with CCL /OCC & RCC responsible to improve the overall performance & customer experiences.
What we would like you to bring
- A minimum of 2 years of experience in perishable air freight or purchasing in shipper, or carrier.
- Experience in business development and sales, especially in bringing in new customers.
- Experience with perishable products such as fruits, vegetables, and flowers is preferred.
- Strong customer relationship and communication skills.
- Commercially driven with the ability to grow business and retain existing customers.
- Passionate about the air logistics and perishables business.
- Thai language is required and intermediate English is preferred.
What's in it for you
- Miscellaneous benefits such as dental, hospitalization and others
- Annual Wage Supplement (AWS)
- Training and development