National Business Manager- Leisure, Travel and QSR

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

This is a high-impact commercial role for a proven FMCG account leader who can drive sustainable growth across key customers in the ANZ market. You’ll shape and deliver joint business plans, lead customer strategy, and work cross-functionally to turn insights into strong in-store execution, while building trusted customer partnerships and leading a high-performing team within the Corporate P&C space.

What you'll be responsible for

• Delivery of key targets including (but not limited to) Turnover, Profit, Total Trade Spend, Market Winning Share within the ELITE channels.

• Management and development of the Joint Business Plan with each customer where relevant and responsible for the delivery of sustainable and profitable growth.

• Develop the ELITE channel business in Australia targeting white space, new format and long-term plans.

• Input into the creation of 3-year customer strategy aligned to the customers own strategic agenda and responsibility for its execution.

• Collaboration to gain strategic alignment both internally, with key stakeholders Marketing, CSP, CMI & Customer Operations / Supply Chain, and externally with the Customer to build the JBP that delivers a triple win for the customer, shopper and TMICC, and execute winning category reviews.

• Develop (with CSP) and execute the promotional plan with all customers. Ownership of the volume and spend forecasts aligned to S&OP process at a customer level, which includes the media and promotional budget end-to-end.

• Ownership of the execution of the ice cream strategy in-store partnering with the OOH Field Team.

• Drive the people agenda for the OOH Ice Cream team, being the guardian of the Ice Cream culture in this team. This encompasses driving a culture of Safety across the OOH team, embedding improvements across the team.

• Lead and motivate an inclusive, high-performing team, creating an engaging environment where people can grow, learn from one another and deliver quick wins. Alongside owning your own results, you’ll coach and support others, balancing challenge with care and using strong emotional intelligence to bring out the best in people.

• Member of the OOH leadership team.

• undefined

We're looking for someone who

• Has experience in FMCG Account Management (min 5 years) and can operate confidently in Customer Marketing, Trade Category Management and Account Management/Field Sales

• Brings strong skills in:

• Category Growth Management - capable of collaborating with CSP in the creation and execution of a joint business plan delivering the triple win.

• Digital commerce – good understanding of the digital commerce landscape and the different approaches required to serve each customer.

• Commercial strategy – can balance spend in line with company strategy and deliver on customer category growth objectives.

• Customer relationship – through the JBP, creates a climate with the retailer to deliver long-range shared category objectives.

• Data literacy – uses data to identify insights that drive business results.

• Selling – understands the needs of their customers and creates compelling propositions that align with them.

• Negotiation – has led a team through a complex commercial negotiation, incorporating planning, aligning stakeholders and maximising value created.

• Executional excellence – understands the customers supply chain expectations and deploys activities in-store partnering with the Grocery Execution Lead.

• Thinks end-to-end and takes ownerships for results

• Is comfortable working in a fast-moving, evolving organisation

• Values collaboration, clarity and low-ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

· Market-competitive pay and performance related rewards

· Flexible ways of working

· Support for health, wellbeing and life outside of work

· Time off to rest and recharge

· Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact

• Free to move fast, experiment and challenge how things are done

• Continuous learning and development as the business grows

• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.