National Claims Manager

Job Description:

- Drive reduction in customer complaints related to claims.

- Enhance claims settlement TAT through process optimisation and automation.

- Reduce claims rejection percentage by improving documentation, SOPs, and internal checks.

- Standardize a bank-level claims handling process across Group, Retail, Asset, and other categories with defined TATs and responsibilities.

- Develop and maintain SOPs for all types of claims, including Motor, Health, Life, Credit Life, and other asset-based claims.

- Ensure record management as per regulatory guidelines and minimum information requirements.

- Strengthen compliance with guidelines from IRDAI, insurance partners, and internal audit frameworks.

- Study and analyse SOPs and systems of various insurance partners.

- Develop an in-house unified system with end-to-end data integration for real-time claims tracking.

- Prepare and manage BRDs for claims systems (Motor, Health, Life, Others).

- Monitor a transparent customer journey on website and mobile app (AU0101).

- Lead automation initiatives, including automated reports, dashboards, and workflow engines.

- Establish end-to-end integration with all insurance companies for a unified claims view (AU Claims Port).