National Cost Clerk

Company overview

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

As a service cost clerk within our service function, you will be responsible for accurate job costing, order processing, and invoicing across service orders, ensuring customers and internal stakeholders are billed correctly and vendors are paid on time. You will work closely with the service manager, supervisors, and finance to support smooth workshop operations and a consistent, customer-focused service experience across the UAE.

What you will do

• Review labour and parts line items in service orders and split them appropriately (cash, credit, warranty, SMC, intra) to ensure accurate accounting and billing.
• Prepare pro-forma invoices and raise final invoices (excluding cash) in line with pricing menus, agreed discounts, and policy guidelines.
• Raise purchase requisitions and local purchase orders (LPOs) for sublet/bought-out items and workshop consumables/equipment maintenance, using the correct GLs/material groups.
• Process goods issue, goods receipt, and invoice verification transactions; submit required summaries to support timely vendor payments.
• Maintain accurate coding and documentation in the system (e.g., labour operation numbers, cause/defect codes for warranty jobs) to enable downstream warranty/claim processing.
• Compile monthly incentive and overtime summaries, update productive/non-productive hours in the incentive system, and coordinate with supervisors to validate data.
• Support service operations administration (e.g., stationery stock, attendance sheet preparation, productivity summaries where required).

Required skills to be successful

• Strong attention to detail and accuracy in job costing, invoicing, and documentation.
• Planning and organizational skills to manage multiple orders, deadlines, and follow-ups.
• Analytical and methodical approach to investigating line items, pricing, and policy compliance.
• Confident communication and stakeholder coordination with service, finance, and internal departments.

About the team

You will join a customer-focused service team committed to building a consistent “quality service culture.” The team works cross-functionally with sales/marketing, contracts, NSD and finance to ensure customers receive transparent, accurate billing and a smooth end-to-end service experience.

What equips you for the role

• Graduate/ITI/Diploma in any discipline.
• Minimum 3 years’ experience in the automobile and/or retail industry.
• Basic accounting understanding and practical technical knowledge of service operations (labour/parts, consumables, sublet items).
• Experience raising and processing purchase requisitions/LPOs, goods receipt, and invoice verification in a structured system environment.
• System proficiency: excellent working knowledge of a dealer management system (e.g., SAP/dealer DMS) and MS Office (especially Excel and Word).
• Ability to work under pressure while maintaining high-quality outputs and service standards.

Additional internal information

• Reports to: Aftersales Manager
• Band: E

Note: You must have been an Al-Futtaim employee for at least 18 months in order to be considered. Please note that this vacancy may be advertised externally in the next week so apply without delay.