National Operational Key Account Manager
You will be joining our Operational Key Account Team to add your expertise + skills to the delivery of Operational Excellence.
You will be responsible for the operational performance + development of assigned customers, while working with a variety of stakeholders.
You will need to ensure all committed Key Performance Indicators (KPIs) are met.
How you create impact
To effectively manage + maintain customer relationships + support operations related initiatives.
To lead business + performance reviews (KPI) with customers along with implementation initiatives.
To manage + ensure compliance of key deliverables against committed service levels.
To initiate + drive continuous process improvements to improve productivity + operational performance.
To collaborate with stakeholders to support the business requirements.
To create + maintain performance dashboards for visibility, monitoring + analyzing.
To create + update Standard Operating Procedures (SOP) + ensure adherence.
To ensure all SOPs, WIs + templates are updated + stored in a shared environment.
What we would like you to bring
- 5–8 years’ experience in Logistics / Freight Forwarding / Supply Chain.
- Strong Key Account Management / customer management experience.
- Experience managing KPIs, SLAs and operational performance.
- Proven experience conducting customer business / performance reviews.
- Good understanding of end-to-end logistics operations.
- Experience driving process improvement and productivity initiatives.
- Strong stakeholder and customer management skills.
- Experience with dashboards, MIS and performance reporting.
- Experience creating and maintaining SOPs, WIs and process documentation.
- Strong communication, analytical and problem-solving skills.
What's in it for you
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.