National Project Logistics Customer Excellence Manager

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As the National Project Logistics Customer Excellence Manager, you will lead Project Logistics Operations and Customer Service, with responsibility for profitability, operational performance, and customer satisfaction. You will drive service excellence, successful customer onboarding, continuous improvement, and customer retention while developing your team and ensuring customer strategies are effectively delivered.

How you create impact

• Lead Operations & Customer Excellence: Ensure consistently high customer service standards, operational efficiency, and continuous improvement across Project Logistics Operations and Customer Service.
• Manage Financial Performance: Take ownership of Project Logistics P&L, achieve NPII targets, maintain accurate financial reporting, and establish minimum profitability margins.
• Drive Customer Onboarding: Oversee the implementation of new business, ensuring customer requirements are met and agreed profitability objectives are achieved.
• Monitor Operational Performance: Ensure appropriate staffing levels, accurate and timely system updates, and effective implementation and monitoring of customer KPIs.
• Build Customer Relationships: Strengthen customer engagement and retention through regular customer reviews, proactive issue resolution, and effective management of escalations.
• Lead & Develop the Team: Build and manage an independent team, provide leadership and guidance, and support talent development and mentoring.
• Collaborate Across Functions: Work closely with national and corporate Project Logistics teams, Sales and Marketing, and other functional stakeholders to support customer strategies and business growth.

What we would like you to bring

• Strong experience in project logistics operations and customer service management.
• Proven capability in operational leadership, team management, and people development.
• Experience managing P&L, financial reporting, profitability, and business performance targets.
• A strong customer-centric mindset, with the ability to manage customer relationships, KPIs, onboarding, and escalations.
• A continuous improvement mindset, with the ability to identify operational efficiencies and implement effective solutions.
• Strong stakeholder management and collaboration skills across multiple business units and functional teams.

What's in it for you

• The opportunity to lead and shape customer excellence across Project Logistics operations at a national level.
• A leadership role combining operational management, financial accountability, customer engagement, and team development.
• The opportunity to drive continuous improvement and contribute directly to customer satisfaction and business profitability.