National Service Advisor
Overview of the role
We are looking for a UAE National Service Advisor with fluent English-speaking skills and some experience in customer service for the role. This is a full-time permanent role located in Toyota Umm Al Qwain.
What you will do
- Provide full support to all customers visiting the service center.
- Be the first point of contact to welcome and identify customers’ needs.
- Ensure customers are given the world's warmest welcome when entering the branch.
- Ensure all customers with appointments are directed to the correct executive to provide a smooth transition from entering the branch to introduction to the sales executive, ensuring professional service.
- Ensure all customers receive a warm send off on exiting the branch to make them feel acknowledged and show that we care.
Required skills to be successful
- Able to communicate effectively.
- Customer service experience will be an added advantage.
- Good knowledge in MS Office, especially MS Excel.
- UAE National with family book.
About the team
The role will report to the Aftersales Manager and you will be working in a busy workshop environment where you will be dealing directly with all levels of people in the organization.
What equips you for the role
The ideal candidate should possess a high school diploma. You should be able to communicate effectively with strong customer service, analytical, and communication skills. You should be highly motivated and passionate about cars.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia, and Africa. Our core business activities include distribution, manufacturing, leasing, and aftersales. We are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers—from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial and construction equipment.
What keeps the company moving forward is a 9,000-member strong team, with inspiring possibilities for growth throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.