Navigator II, Bilingual

POSITION TITLE: Navigator II (Bilingual Spanish)

REPORTS TO: Neighborhood Manager

DEPARTMENT: Operations

CLASSIFICATION: Onsite

Monday and Friday 9:00 AM - 5:30 PM; Tuesday through Thursday 11:00 AM -7:30 PM; some evenings and weekends required

STATUS: Non-Exempt

PAY RATE: $21.00/hr

COMPANY OVERVIEW

Feeding Tampa Bay serves ten counties in West Central Florida and is a leader in hunger relief across our region. Just last year, we served 85M meals to our neighbors through direct service and through our network of 400+ food pantry partners.

But, we know food alone won’t solve hunger — that’s why we’re redefining what it means to feed our region. By creating pathways to possibilities for nearly 1 million people, Feeding Tampa Bay connects and convenes solutions, partners and resources that nourish long-term stability. As a member of the Feeding America network, we will work to dismantle barriers for individuals, families and seniors across our area — because it’s possible.

SUMMARY

Feeding Tampa Bay’s Neighbor Services program helps with more than just food. We know that surrounding hunger are often challenges with meeting other basic needs; like finding adequate housing, understanding health care options, locating transportation help, or accessing services to support individuals and families. Our trained team cares about our community and works one-on-one to help neighbors navigate an often complicated social services system.

We aim to empower our community to utilize resources and services that reduce challenges caused by financial crisis. We equip neighbors with knowledge, resources, and opportunities to advance economic mobility; empowering neighbors to have a brighter, healthier future.

JOB OVERVIEW

The Navigator II position focuses on welcoming neighbors into Feeding Tampa Bay’s center and ensuring they receive a high-quality experience. The Navigator will triage and assess neighbor needs and refer to the appropriate FTB service, Onsite partner, or Community resource. Navigators must have strong crisis intervention and motivational interviewing skills to navigate working with a variety of vulnerable populations. This position requires commitment to an in-office schedule based out of The Causeway Center in Tampa and will also occasionally work across our 10-county region.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Exemplifies the desired culture and philosophies of Feeding Tampa Bay.
• Serve as the primary access point for Neighbor Services at FTB’s Causeway Center, with an emphasis on serving the Hispanic community.
• Provide translation support to all Neighbor Experience materials to ensure Neighbors are receiving appropriate and useful resources.
• Triage and conduct needs assessments to identify and evaluate Neighbors' eligibility for internal programs and on-site partner services; make appropriate referrals.
• Deliver empowerment core services such as Food Assistance, SNAP Assistance, Benefits Navigation, Advocacy, Crisis Intervention, and Supplemental Services and Referrals, including connections to health, mental health, employment, housing, and other resources.
• Maintain accurate and up-to-date client records in both documentation and appointment systems. Report other data as required/requested by FTB’s Data and Impact team
• Ensure daily upkeep of the Center, including managing Neighbor flow, stocking supplies, and maintaining processes for seamless operations.
• Create a safe environment for Neighbors, volunteers, and team members by practicing environmental awareness, mitigating risks, and implementing safety policies.
• Coordinate staff presence through clear communication with leadership and teammates to ensure coverage during breaks and shift turnovers.
• Act as a point of contact (POC) for volunteer questions and concerns, ensuring they feel valued and appreciated as part of the team.
• Build and maintain positive relationships with community partners in Community Place.
• Stay informed about community resources and services; update the NS Resource Database as needed.
• Uphold client confidentiality and privacy standards at all times.
• Actively participate in team meetings, case staffings, and debriefs.
• Utilize motivational interviewing, crisis intervention, and de-escalation techniques to create actionable plans for Neighbors.
• Provide exceptional customer service to ensure Neighbors feel welcome and have a positive experience.
• Support the s’well (senior wellness) program through enrollment, follow-ups, check-ins, and referrals.
• Cross-train to provide support in various Neighbor Experience areas, including but not limited to: market shopping, SNAP assistance, community events, helpline coverage, and follow-up calls.
• Serve as a first responder during natural disasters, supporting community distributions, emergency hotline coverage, and triage services as needed.
• Represent Neighbor Services programs internally and externally to the highest standard.
• Stay current on internal processes, programs, and industry best practices through training, community events, and conferences. Maintain 20 hours of continuing education training credits per year.
• Foster a positive and collaborative culture for Neighbors, volunteers, and peers within Neighbor Services.
• Embrace, uphold, and embody FTB’s mission and Grow Code in neighbor, community, and internal interactions
• Maintain regular communication with supervisor, and Neighbor Services Leadership on issues related to neighbor services, community programs, cross-agency departments, and other stakeholders
• Occasionally represent Feeding Tampa Bay at community events and meetings
• Assist other Feeding Tampa Bay staff on special projects
• Commit to upholding policies, principles and best practices for food safety
• Other duties as assigned