NB Technical Support Engineer

Job Summary
As an MSI’s Notebook Technical Support Engineer, you will serve as a key link between our company and clients by providing technical support and solutions related to software components, including operating systems, drivers, BIOS, and firmware. You will be responsible for product testing, issue analysis, documentation, and working closely with internal R&D, validation, and design teams to ensure high-quality delivery and a satisfied customer experience.

Key Responsibilities
•Provide technical support and troubleshooting for system issues, including OS, drivers, BIOS, and firmware
•Assist with feature validation, performance testing, and compatibility assessments
•Create technical documentation, issue reports, and test summaries; deliver technical presentations to customers
•Collaborate with internal R&D, QA, and PM teams to resolve technical issues and track them to root cause
•Explain software features and differentiation to customers in a clear and concise manner
•Analyze market trends, competitor solutions, and customer requirements to support product development direction
Required Qualifications

Technical Skills:
Familiar with laptop hardware architecture (motherboard, CPU, memory, storage, display, I/O interfaces, etc.)
Basic knowledge of operating systems (e.g., Windows/Linux), drivers, BIOS, firmware, etc.
Experience with diagnostic and debugging tools such as Event Viewer and log analyzers
Basic programming or scripting knowledge (e.g., C/C++, Python, Shell scripting) is a plus
Ability to understand and conduct comparative analysis of product specifications
Communication & Collaboration Skills:
Ability to accurately interpret customer technical needs and translate them into actionable tasks
Strong written and verbal communication skills; capable of drafting technical documents and delivering clear presentations
Able to collaborate across departments (R&D, testing, project management) to drive issue resolution and project progress
Problem Solving & Adaptability Skills:
Skilled in diagnosing and resolving software issues in complex system environments
Capable of proposing feasible solutions aligned with customer use cases and requirements
Demonstrates calm and efficiency when dealing with unexpected challenges or escalations
Work Attitude:
Proactive, detail-oriented, and enthusiastic about technical problem-solving
Customer-centric mindset with a willingness to go the extra mile
Good time management and multitasking skills under tight schedules
Team player with strong collaboration spirit and a knowledge-sharing attitude
Preferred Qualifications
Experience in notebook, embedded systems, or consumer electronics software development or testing
Familiarity with system modules such as USB, Audio, and Display is a strong advantage
Previous experience working with partners or multinational clients
Proficient in reading and writing technical documentation in English (TOEIC score 800)