NC Boost Program Support Specialist PT

Runs Continuous

Boost is an associate degree completion program based on the successful CUNY Accelerated Study in Associate Programs (ASAP) model and is designed to help students overcome financial, academic, and personal barriers to timely graduation.

The Part-Time NC Boost Program Support Specialist provides recruitment, outreach, student support, and administrative assistance to prospective and current Boost students. This position serves as a welcoming point of contact, helping students navigate program requirements, complete next steps, and connect with appropriate college resources.

This part-time role primarily works daytime hours, with some flexibility for evening or weekend assignments as needed. Hours are expected to range from approximately 10 to 20 per week based on programming needs and funding availability.

For more position specific questions, please email - mceckhoff131@alamancecc.edu

Essential Duties and Responsibilities include the following. Other duties may be
assigned.

Serve as a first point of contact for prospective and current NC Boost students by phone, email, text, virtual communication, and in person.

Provide accurate information regarding NC Boost eligibility, benefits, expectations, application steps, program requirements, and upcoming activities.

Review NC Boost applications for completeness and conduct follow-up with prospective students regarding missing information and required next steps.

Support ongoing recruitment and outreach efforts, including phone and email outreach, classroom visits, information sessions, tabling, orientations, and other student engagement activities.

Assist students with navigating the NC Boost application, onboarding process, college systems, and student resources.

Provide proactive outreach and reminders to current students regarding program requirements, registration, events, appointments, deadlines, and other
important milestones.

Maintain accurate records of student outreach, application progress, participation, and assigned activities using college systems and program
tracking tools.

Provide general information about college services and make appropriate referrals to Academic Advising, Financial Aid, Career Services, tutoring,
wellness resources, and other departments.

Support NC Boost orientations, group meetings, workshops, recruitment activities, celebrations, and other program events, including setup, check-in,
attendance tracking, and follow-up.

Assist with student-facing communications, forms, quick guides, presentations, and other program materials as assigned.

Maintain confidentiality, participate in required training and meetings, and perform other duties as assigned to support effective NC Boost program
operations.

Supervisory Responsibilities
This position has supervisory responsibilities. ________
This position does not have supervisory responsibilities. X

Education and/or Experience

Strong customer service and communication skills with the ability to build positive, professional relationships with students.

Demonstrated reliability, organization, professionalism, and follow-through.

Ability to manage student outreach, application follow-up, administrative tasks, and changing priorities.

Basic proficiency with office technology, email, spreadsheets, databases, and internet-based systems, with the ability to learn college systems and NC Boost processes.

Ability to work independently with limited supervision while contributing effectively as part of a team.

Ability to maintain confidentiality and appropriately handle student information.

Associate degree required. Bachelor’s degree or higher preferred.

Previous experience in higher education, education, customer service, administrative support, recruitment, outreach, human services, or another
student-facing environment preferred.

Bilingual English and Spanish communication skills preferred.

Certificates, Licenses, Registrations
N/A
Competencies

To perform the job successfully, an individual should demonstrate the following competencies:
Analytical - Synthesizes complex or diverse information; collects and researches data.
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to
learn and apply new skills; keeps abreast of current developments; requires minimal
supervision; displays understanding of how job relates to others; uses resources
effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies;
troubleshoots technological problems; uses technology to increase productivity; keeps
technical skills up to date.
Problem Solving - Identifies and resolves problems in a timely manner; gathers and
analyzes information skillfully; develops alternative solutions; works well in group
problem solving situations; uses reason even when dealing with emotional topics.
Communications - Expresses ideas and thoughts verbally; expresses ideas and
thoughts in written form; exhibits good listening and comprehension; keeps others
adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and
consideration; offers assistance and support to co-workers; works cooperatively in
group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative
situations; listens and gets clarification; responds well to questions; demonstrates
group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and
openness to others' views; gives and welcomes feedback; contributes to building a
positive team spirit; puts success of team above own interests; able to build morale

and group commitments to goals and objectives; supports everyone's efforts to
succeed.
Written Communication - Able to read and interpret written information.
Business Acumen - Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; conserves organizational
resources.
Diversity - Shows respect and sensitivity for diversity and cultural differences;
promotes a harassment-free environment.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others;
works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative
tasks correctly and on time; supports organization's goals and values; benefits
organization through outside activities.
Adaptability - Adapts to changes in the work environment; manages competing
demands; changes approach or method to best fit the situation; able to deal with
frequent change, delays, or unexpected events.
Personal Appearance - Dresses appropriately for position.
Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and
appointments on time.
Dependability - Follows instructions, responds to management direction; takes
responsibility for own actions; keeps commitments; completes tasks on time or notifies
appropriate person with an alternate plan.
Initiative - Looks for and takes advantage of opportunities; asks for and offers help
when needed.
Innovation - Meets challenges with resourcefulness; generates suggestions for
improving work; develops innovative approaches and ideas.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans
for additional resources; sets goals and objectives.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and
promote quality; applies feedback to improve performance; monitors own work to
ensure quality.
Quantity - Completes work in timely manner.
Safety and Security - Observes safety and security procedures; determines
appropriate action beyond guidelines; reports potentially unsafe conditions; uses
equipment and materials properly.
Qualifications To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of

the knowledge, skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to effectively present information and respond to questions from groups of
managers, clients, customers, and the general public.
Mathematical Skills
Ability to calculate and apply concepts of basic Mathematics.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in
written, oral, or diagram form.
Computer Skills
To perform this job successfully, an individual should have general knowledge of
Database software; Internet software; Spreadsheet software and Word Processing
software.
Physical Demands The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions of this
position.
Walking _X____
Running _____
Squatting _______
Jumping ______
Sitting ___X____
Standing __X____
Lifting (10 lbs. maximum) ____X____
Speaking ___X__
Hearing ___X____

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

Classroom Setting ______
Inside ____X____
Outside _____X___
Office Setting ___X_____
Loading Dock ________

Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions of the position.

An ACC on-line application MUST be fully completed for consideration, which includes a required letter of interest, transcript attachment. Resume attachments are welcome but will not be accepted in lieu of complete application.

For faculty positions, all relevant full- and part-time teaching experience, including start and end dates of employment, should be included on the application. Also, all relevant full- and part-time work experience related to the teaching discipline should be included on the application, including start and end dates.