NC Service Technician

Installation and Service Technician

Reports to: Digital Graphics / Installation & Service Supervisor

Salary: $50k - $60k

Position Purpose

The person in this position will provide installation, repair, training and demos for our large format printers, vinyl cutting plotters and other digital graphics printing & production equipment. The service area consists of different regions across North Carolina, South Carolina, and New Jersey. Occasional travel to other territories may be required.

Essential Job Responsibilities - Performance Indicators

• Install large format digital graphics printing & production equipment
• Resolve service tickets in a timely and professional manner, meeting service level agreements
• Maintain updated service completion status of each job with Installation & Service Supervisor
• Provide demos of equipment to customers and prospective clients
• Provide training of equipment to customers
• Develop & maintain a preventative maintenance schedule for existing customers
• Provide high quality and timely Technical Support Desk customer service support to internal & external customers with low complaint and error rates
• Forward any important client information, including sales leads and customer satisfaction issues, to the Installation & Service Supervisor
• Perform other duties, as assigned.

Physical/Mental Abilities and Processes

The following abilities are used in reading technical information and performing the installation & service work. These are critical elements for satisfactory performance of the job.

• Sustained concentration and attention to detail and accuracy.
• High interpretation and problem solving skills
• Sitting for sustained periods of time when travelling or working at computer keyboard and desk.
• Frequent bending, stooping, lifting and transporting of moderately heavy to heavy objects, such as computers, computer peripherals and large format digital printers when out in the field
• Must be able to lift up to 75 pounds when installing equipment
• Stamina: Must be able to walk and stand on feet more than 80% of the work day
• Static Strength
• Trunk Strength
• Arm-Hand Steadiness
• Manual Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, hand tools, and to handle other computer & digital printer components
• Gross Body Coordination
• Vision (eye-sight)

Knowledge/Skills/Experience Required

• Speech clarity
• Active listening
• Communicating with Supervisors, Peers, or Subordinates
• Acquiring and processing Information
• Documenting/Recording Information
• Excellent interpersonal skills
• Resolving Conflicts and Negotiating with Others
• Ability to deal with unpleasant or angry people and execute tasks in a high pressure environment
• Ability to work toward strict deadlines
• Performing Administrative Activities
• Selling or Influencing Others
• Application support experience
• Working knowledge of a range of diagnostic utilities
• Analytical and problem solving skills
• Evaluating Information to Determine Compliance with Standards
• Coordinating with the Work and Activities of Others in the distribution process in relation to the job
• Establishing and Maintaining Interpersonal Relationships
• Interpreting the Meaning of Information for Others
• Excellent knowledge of computer hardware
• Computer skills for data entry and information processing
• Knowledge of desktop operating systems including Windows, Linux and Mac
• Knowledge of various graphic software including Adobe Photoshop & Illustrator, Corel Draw & Paint as well as industry specific software
• Good knowledge of basic math skills
• Good reading comprehension skills
• Active listening skills in order to understand and obey direct instructions

Additional Requirements

This position involves working with high-end equipment & parts and the use of your personal vehicle (with the inclusion of a reimbursement program). A clean criminal background check, a clean three-year driving history and no DWIs is required for insurance purposes.

Job Type: Full-time

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) and 401(k) matching
• Employee assistance program
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• Charlotte, NC : Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Language(s):

• English (Required)
• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person