NCG Agent
Job Description:
Real Time 24x7 days flight & road real time monitoring and management, activate contingency plans, effective & timely response trace & network requests, reporting and timely updates of service incidents with root cause, record for data analyse at timely and activate back up plans. Effective communication with network.
- Monitor network flight and shipment movements to ensure operational compliance and service performance.
- Proactively identify service disruptions and activate contingency plans to minimize transit time impact.
- Investigate, track, and resolve shipment exceptions, service incidents, and network irregularities.
- Coordinate with airlines, gateways, hubs, and service providers regarding inbound and outbound operations.
- Provide timely updates and communicate operational incidents to relevant stakeholders across the DHL network.
- Monitor shipment, ULD, and movement data accuracy while ensuring compliance with network standards.
- Create and manage shipment traces, following through until resolution.
- Support customer service teams by providing shipment status updates and resolving operational enquiries.
- Monitor key account and project shipments to ensure service commitments are met.
- Prepare accurate operational, performance, and incident reports and recommend improvement opportunities.
- Utilize network systems such as AQCC, AQCC e-Case, VISTA, OURS, OCNT, and ECIS to manage operational activities and exception handling.
Qualifications:
- Prefer at least 1 year experience within airline, transportation or logistics industry.
- Bachelor’s degree (Engineering/ Logistics / Cargo Management preferred)
- Software skills (Word, Excel, PowerPoint, Power BI, etc.)
- Strong Communication skills (English) in speaking, listening, reading and writing
- Willing to work in shift 24*7, along with multi-tasks, pressure and changes management
- Analytical, problem-solving, adaptability, organizing skills
- Leadership, effective listen – convince, interpersonal skills, Can Do spirit and Positive thinking
- Enthusiastic, dynamic drive, detail and result, energetic and principle
- Fast learner on applications and reporting tools