Need a Help-desk Support in Golden, Colorado

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Lives local. In person interview required.

Type Qualifications Competency Experience Required
Skills A+ Proficient 1-2 yrs No
Skills Active Directory Proficient 1-2 yrs Yes
Skills Adobe Acrobat Novice 6 mths - 1 yr No
Skills Communication skills both verbal and written Advanced 2-3 yrs Yes
Skills DOS Novice <6 mths No
Skills Java Novice 6 mths - 1 yr No
Skills JD Edwards Enterprise One (ERP) Novice <6 mths No
Skills Learning ability Advanced 4-5 yrs Yes
Skills Mac OS Novice 6 mths - 1 yr No
Skills Microsoft Office Proficient 2-3 yrs Yes
Skills Windows 10 Proficient 1-2 yrs Yes
Skills Windows 9x/2000/XP/NT/Vista/7 Proficient 2-3 yrs Yes

Thanks and Regards,

Karan Sharma

510-254-3300 ext. 150