Negotiator, CCO - ACR Recovery MY (00661)
This position is no longer accepting applications(closed Aug 17, 2026).
- To work and perform dunning to all delinquent customer.
- To negotiate and provide assistance to customer.
- To carry out all the recoveries functions as per the assigned account as set by the management.
- To achieve, meet and exceed targets set by the Bank.
- To ensure comply to the circulars and guidelines outlined in delivering results
- Ensure prompt and appropriate action and follow up for all assigned accounts.
- Update remarks in the collection system on the follow up actions taken.
- Ensure using ADS system all the time base on ADS filtration plan by the management.
- Ensure disposition code in dialer is synchronize with follow up action in collection system.
- Ensure no manipulation in dialer activities in order to achieve intensity.
- To maximize productivity during the productive hours i.e. to reduce Not Ready Time
- To review , propose and recommend appropriate recoveries actions for approval i.e. Skip tracing, field verification legal action etc.
- Attend to customer inquiries and complaints (Walk in or call)
- Carry out action plans and strategies set by the management.
- To be ready for additional hours required by management.
Undertake any other duties and responsibilities as assigned by Management from time to time