NetSuite Administrator IRC300632

Description
Our client from Retail are hiring a NetSuite Administrator to serve as the first line of support for our shared NetSuite ERP environment. This is a front-line, ticket-driven role focused on user support, account administration, and basic troubleshooting. You will partner closely with senior administrators and the broader IT team, gaining hands-on exposure to ERP operations, integrations, and process automation across two fast-moving prestige beauty brands.
This is an ideal opportunity for someone early in their ERP or systems administration career who is eager to grow into a full NetSuite administration or technical support role.

Requirements

• 4–5 years of hands-on NetSuite exposure in an administration, support, or end-user capacity.
• Familiarity with the core NetSuite modules and end-to-end business processes, with emphasis on Record to Report, Order to Cash, Procure to Pay, Demand to Buy, and 3PL / warehouse integration flows.
• Strong troubleshooting mindset with the ability to triage, document, and escalate issues methodically.
• Comfort reading and interpreting logs, error messages, and integration outputs.
• Excellent written and verbal communication skills, with a customer service orientation.
• Ability to manage and prioritize multiple tickets in a ticketing system (e.g., Freshservice, Jira, ServiceNow).
• Strong attention to detail and a willingness to learn.

Preferred Qualifications

• NetSuite SuiteFoundation certification (or working toward it).
• Exposure to iPaaS / integration platforms (e.g., Celigo, Boomi, Workato, or similar).
• Basic understanding of SuiteScript, saved searches, and workflows.
• Experience supporting users across finance, operations, or supply chain functions.
• Familiarity with ecommerce tools

Job responsibilities
Serve as the primary point of contact for NetSuite end-user support, triaging and resolving incoming tickets within defined SLAs.
Perform day-to-day account administration: user provisioning and deactivation, role assignments, permission adjustments, and basic security maintenance.
Troubleshoot common front-end issues including saved searches, dashboards, forms, fields, and transaction errors.
Escalate complex L2/L3 issues to senior administrators with clear, well-documented context and reproduction steps.
Provide first-line support for iPaaS / integration solutions — monitoring integration runs, reviewing logs and error queues, and identifying failed records for remediation.
Assist in reviewing system logs, error messages, and integration failures to help diagnose root cause.
Maintain documentation, knowledge base articles, and standard operating procedures for common requests and fixes.
Support user onboarding and training, helping new users navigate NetSuite effectively.
Assist senior administrators with testing, data cleanup, and routine system maintenance tasks.