NetSuite Administrator (On Site)

Salary: $80,000

Status: Full Time and Exempt

Reports to: Director of Information Technology

Location: 1900 N 9th Street, Suite 102, Philadelphia, PA 19122

Please note that this job is fully on site.

ABOUT APM

Asociación Puertorriqueños en Marcha (APM) is a non-profit organization serving the North Philadelphia communities for over 50 years. Our mission is to help families achieve their greatest potential by offering them services such as Foster Care & Adoption, Child Welfare, Early Childhood Education, Behavioral Health and D&A Treatment, Housing, Economic Development, and Community Services.

SUMMARY:

The NetSuite Support role works independently to administer and enhance the NetSuite environment, with a goal of improving business efficiency and effectiveness; working closely with different functional areas across the organization, understanding their business needs, and designing and implementing solutions to meet those needs. The NetSuite Support person will be a key resource for the architecture, implementation, enhancement, training, support, documentation, and for providing technical and functional assistance with NetSuite and related solutions.

• Plan, review and revise configurations and customizations of NetSuite to meet evolving needs of the business. Perform functional configuration and enhancements, system maintenance and business process testing for NetSuite including managing custom fields, forms, records, workflows, and user roles to support business requirements.
• Perform as a subject matter and solution expert for NetSuite.
• Work with users at all levels of the organization to solve data and technical issues.
• Support end-users with NetSuite related problems in a responsive and service-oriented manner.
• Identify options for potential solutions and assess them for both technical and business suitability, working closely with business partners in a consultative and collaborative manner.
• Liaise extensively with external service providers, consultants, NetSuite Advanced Customer Support (ACS) and internal stakeholders.
• Create and maintain documentation of the system and business processes and train end users as needed.
• Maintain up-to-date knowledge of NetSuite functionality, customization, and integration, and related technical and industry developments.
• Track and monitor all service requests, enhancement requests and projects
• Identify risks, conflicts, and dependencies within and across projects.
• Perform all activities in accordance with our policies, procedures, and processes, including IT and Accounting Controls.
• Other duties as assigned

BENEFITS:

• Health Insurance through Independence Administrators or $100/month reimbursement with proof of current insurance
• Vision and Dental Plans through SunLife
• Basic Life Insurance (100% Employer Funded)
• 403B Retirement Plan with Company Contribution
• Flexible Spending Accounts for Health, Childcare, and Public Transportation expenses
• Employee Assistance Program including free counseling, trainings, webinars, and other resources
• Could be eligible for the Public Service Loan Forgiveness Program as APM is a non-profit
• Voluntary Plans include Accident, Critical Illness, and Hospital Indemnity
• Short-term and Long-term Disabilities
• Employee Referral Program
• 20 Days of Paid Time Off include Illness, Vacation, Appointments, and Emergencies
• 12 Days of Paid Holidays