NetSuite Support Analyst

Hinkley is hiring a NetSuite Support Analyst to provide first-level support for employees using NetSuite across the company. This role troubleshoots and resolves user issues, guides employees through everyday processes like order entry, invoicing, and purchasing, and escalates more complex issues to our NetSuite Administrator. It also includes reporting, data maintenance, and system testing, with hands-on exposure to NetSuite administration.

Success in this role comes from strong NetSuite knowledge combined with a calm, helpful approach and consistent follow-through.

What you'll do

• Be the main point of contact for NetSuite users across the company, handling requests by ticket, email, and phone
• Troubleshoot and resolve access and permission issues, transaction errors, saved searches, reports, and SuiteFlow workflows
• Handle user administration: password resets, role assignments, and access requests
• Guide users through order entry, invoicing, inventory, and purchasing, and train new users on the basics
• Monitor integration errors and route them to the right team or vendor
• Escalate complex issues to the NetSuite Administrator with clear documentation and recommended next steps
• Help build saved searches, SuiteAnalytics Workbooks, dashboards, custom fields, and forms
• Prepare and validate CSV imports, and keep our data clean
• Test releases and system changes in the sandbox, then confirm they work in production
• Keep the knowledge base current and spot recurring issues worth fixing for good