Network Administrator Onsite (Dallas, TX)
Summary
Onsite Network Administrator at an IT managed services provider, serving as an escalation point that resolves client workstation, server, application, and networking issues (Windows/Mac, VMware/Hyper-V, M365/Azure, firewalls, VLANs, VPNs) with an after-hours on-call rotation.
Job Description
Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
This role is expected to be able to resolve the following technical issues with little or no assistance:
- Workstation operating system issues of any kind.
- Printer issues of any kind.
- Standard business application (Office, etc.) issues of any kind.
- Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
- Server issues of any kind.
- Networking issues of any kind.
- Escalation point for technicians
Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.
Job Qualifications
- Willing to work full-time on-site, either at the company office or client locations as required.
- Experience with Windows and Mac OS troubleshooting.
- Experience with Server 2016 through 2025.
- Experience with VMWare and Hyper V Virtualization.
- Experience supporting M365 and Azure.
- Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
- Minimum of five years experience in IT Support or a similar role.
- Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
- Advanced understanding of managing, and troubleshooting networks.
- Advanced understanding of virtualized environments.
- Experience with Managed Service Providers (MSPs) is highly desirable.
- Active Network Certifications are preferred.
- Valid driver's license, vehicle insurance, and access to a vehicle for client visits.
Job KPIs
- CSAT: Scores filled out by clients using the rating system in tickets.
- Quality Score: Assessments performed by the training and quality team.
- Utilization: Hours entered into tickets in the ticketing system.
- Hours / Ticket: Average number of hours entered per service ticket.
- First-touch closed: Tickets completed with one time entry.
Compensation
Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.
Benefits
- Medical Insurance Plan
- Dental & Vision
- Life Insurance
- Disability Coverage
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Retirement Plan
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
- Supplemental Life Insurance (Employee-paid)
- Supplemental Health Plans (Employee-paid)
Skills
As published by greenhouse · 8 questions · 2 written answers
Basics
First Name, Last Name, Email, Phone, Resume/CV, Location
Short answers (3)
- Preferred First Name
- Please provide your salary expectations. Don't say negotiable, please enter an amount in $ per hour (i.e $5-10/hr).
- Have you worked FOR an MSP? If so, please tell us how many years and what your experience was like.
Pick from a list (3)
- Have you previously handled Tier 3 escalations across different server environments (setup, configuration, and troubleshooting)?
- Are you currently authorized to work in the U.S. without requiring visa sponsorship or additional work authorization?
- I would like to receive updates from a recruiter about this job via SMS.
Written answers (2)
- Please provide the link to your Linkedln profile.
- Where are you currently based? Please provide your city and state. Also, do you have a valid driver's license, vehicle insurance, and a vehicle to use within Texas?