Network Administrator
Summary
Provides help desk support, troubleshoots and maintains firewalls, switches, and wireless systems, and assists with technology implementations for an MSP in Lynn Haven, FL.
**This is not a remote position, and requires you to be in the Lynn Haven, FL area**
Who We Are
Behind every one of our solutions is our greatest asset, our people. At Powernet, we’re driven by our shared goals, innovative spirit, and dedication to excellence. Our collaborative culture empowers each team member to make an impact, both in their work and in the community. We offer a welcoming, growth-oriented environment where personal and professional success align to deliver real business results.
Who You Are:
- A Customer-Focused Support Tech: You thrive in a fast-paced help desk environment, handling incoming calls, responding to tickets, and keeping clients updated every step of the way.
- A Detail-Oriented Troubleshooter: You bring strong technical instincts and a sharp diagnostic mindset to monitor networks actively, troubleshoot issues, and resolve problems quickly.
- A Growth-Minded Network Admin: You are excited to kickstart your career in network administration, building hands-on experience with core networking products, services, and configuration records.
- A Clear Communicator: You take pride in maintaining accurate service logs and delivering clear, professional updates to both team members and clients.
Perks You'll Enjoy
- 5 weeks PTO
- Remote work
- Anniversary gift plan
- Employee referral program
- Health, vision, dental, and life insurance available
- HSA Account
- 401k matching
Essential Duties and Responsibilities
- Support and promote the mission, vision, values, and principles of Powernet
- Provide assistance in resolving Network technology support issues
- Review incident tickets and respond to end-users appropriately; resolve open tickets in a timely and professional manner, ensuring a positive client experience
- Troubleshoot/maintain firewalls switches and wireless systems
- Support technology implementations/upgrades
- Troubleshoot, research, resolve and document technical problems and incidents
- Anticipate and resolve problem situations. Assist in monitoring corporate technology and maintaining service level agreements
- Assess available hardware/software in anticipation of current and future needs throughout all departments and facilities
- Stay current on applicable technologies and bring that knowledge to team members
- Ability to manage multiple activities and tasks simultaneously
- Answering help desk phones and documenting issues
- Monitoring, researching, and resolving to alert messages
- Assist Engineering teams with projects and implementations
- Ability to periodically assist on installations and deployments
- Rotational On call Responsibility