Network Analyst II (NOC)

About This Role:
As a Tier 3 Network Analyst, you will play a critical role in ensuring the reliability and performance of our network infrastructure. You will be responsible for providing advanced support for a range of network products, including cell site backhaul, Ethernet, waves, and dark fiber. Your technical expertise in routing and switching, along with your troubleshooting skills, will be essential in resolving complex network issues and ensuring seamless communication across the network. ***This position can be filled remotely anywhere within the country.***

What You’ll Do:

Provide advanced technical support for network products including cell site backhaul, Ethernet, waves, and dark fiber
Analyze and troubleshoot complex network issues to identify root causes and implement effective solutions
Collaborate with Tier 1 and Tier 2 support teams to escalate and resolve network issues efficiently
Perform network routing and switching operations to optimize network performance and reliability
Maintain clear and concise documentation of network configurations, processes, and troubleshooting steps
Communicate effectively with internal teams and external stakeholders to provide updates and solutions to network issues
Stay updated with the latest advancements in telecom fiber technologies and integrate them into network operations as needed
Conduct regular network performance assessments to identify areas for improvement and implement necessary changes
Participate in network planning and development to enhance existing network infrastructure
Ensure compliance with industry standards and company policies in all network operations

Do You Have?

Strong knowledge of routing and switching technologies
Proven troubleshooting skills in complex network environments
Excellent written and oral communication skills
Familiarity with telecom technologies and their applications
Ability to work collaboratively in a team-oriented environment
Detail-oriented with strong analytical skills
Ability to manage multiple tasks and prioritize effectively

Even Better:

Bachelor’s degree or equivalent experience in Computer Science, Information Technology, Telecommunications, or related field preferred
Certifications such as CCNA, CCNP, or equivalent are highly desirable

Minimum Requirements:
Associate Degree in a technical discipline and 4-6 years technical/telephony experience with 4+ years directly related to the job; or 7+ years of directly related telephony or network operations experience and/or an equivalent combination of education and directly related experience required.
The compensation range for this position is from $46,100 - $58,800.

Physical Tasks- Sitting and Stationary: 67-100% | Carrying: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Occasionally: 0-33%| Peripheral Vision: Occasionally: 0-33%

Equipment Used in Job Performance: Computer, Printer, Telephone, Basic Office Supplies