Network and Systems Engineer
Network Engineer (Pathway to Technical Account Manager)
Perth, WA | Full-time
About Us
We are a growing Perth-based managed service provider delivering networking, security, cloud, and infrastructure solutions to SMB clients across Western Australia, with a strong focus on the hospitality sector.
As a small, agile team, we value autonomy, accountability, and continuous improvement. We are constantly refining our services, systems, and internal processes to become a more efficient and proactive technology partner for our clients.
The Opportunity
We are seeking an experienced Network Engineer with strong technical capability and a customer-focused mindset. This role offers exposure to a broad mix of projects, support, consulting, and cloud technologies, with a genuine pathway into a Technical Account Manager (TAM) role within 12-18 months.
This position is ideal for someone who enjoys hands-on engineering but also wants to evolve into a more strategic, client-facing advisory role.
Key Duties & Responsibilities
The successful applicant will be responsible for, but not limited to:
- Designing, implementing, and maintaining enterprise and SMB network infrastructure, including LAN, WAN, VPN, SD-WAN, wireless, and secure remote access solutions
- Configuring, managing, and optimising network and security technologies including Fortinet firewalls, UniFi Enterprise networking, routers, switches, and wireless infrastructure
- Diagnosing and resolving complex network and systems faults across multi-site, hybrid, and cloud-based environments
- Monitoring and improving network performance, availability, scalability, and security across client environments
- Designing, deploying, and supporting cloud networking and infrastructure solutions within Microsoft Azure and hybrid environments
- Implementing and maintaining cybersecurity controls aligned with industry best practices and modern security frameworks
- Producing and maintaining technical documentation, network diagrams, standards, and system architecture documentation
- Working closely with clients, vendors, and internal team members on infrastructure projects, upgrades, and solution delivery
- Contributing to internal process improvement, technical standards, automation initiatives, and service optimisation
- Opportunity to develop into a client-facing Technical Account Manager role, acting as a trusted technical advisor to assigned clients
Selection Criteria – Minimum Requirements
Applicants should demonstrate:
- Minimum 3+ years’ experience in network engineering or systems engineering roles
- Strong understanding of:
- Enterprise networking technologies including routing, switching, VLANs, VPNs, SD-WAN and firewalling
- Multi-site and client-facing infrastructure environments
- Microsoft Azure networking and hybrid infrastructure
- Virtualisation technologies, such as Hyper‑V, or equivalent
- Fortinet
- Ubiquiti UniFi Enterprise
- Enterprise switching and wireless platforms
Desirable Skills & Experience
- Experience within a Managed Services Provider (MSP) environment
- Experience with tools such as:
- Autotask / Datto RMM
- IT Glue
- UniFi
- Fortinet NSE
- Microsoft Azure certifications
Why Join Us?
- Mix of projects, helpdesk support, and consultancy work
- Opportunity for flexible work arrangements, including partial WFH options
- Support for certifications, training, and professional development
- Work with modern technologies across networking, cloud, and security
- Opportunities to travel to customers throughout Western Australia
- Join a small, capable team where your input genuinely matters and helps shape the future of the business
Employment Conditions
- Permanent full-time position based in Perth, Western Australia
- Competitive salary package based on skills and experience
- Standard business hours with occasional reasonable additional hours required for project delivery and operational needs
How to Apply
Please submit your CV and a short cover note explaining how you are a good fit for this role.