Network Engineer
Key Responsibilities:
1. Network and Security Equipment Management:
· Support and manage routers, switches, firewalls,Intrusion
· Detection/Intrusion Prevention System, VPNgateways, proxies, Wire Lan
· Controllers, Network Access Control appliances,load balancers, Network
· Management System, other network and firewalldevices.
· Perform day-to-day network and securityoperations, including monitoring and managing network infrastructure.
2. Incident and Problem Management:
· Respond to network incidents according toseverity levels and meet service level requirements.
· Handle high-pressure situations, identifyproblems, and make quick decisions to resolve issues.
· Adhere to incident management workflows andprocedures.
3. Documentation and Reporting:
· Maintain and update network diagrams,configuration records, inventory, RMA records, and incident reports.
· Provide timely and accurate reports on networkperformance, capacity planning, and incident analysis.
4. Collaboration and Coordination:
· Work closely with third-party vendors,telecommunication operators, ISPs, and other service providers.
· Participate in transition planning and supportthe onboarding of network and security systems.
5. Compliance and Training:
· Ensure compliance with company policies,information security guidelines, and health and safety regulations.
· Provide continuous training to enhance knowledgeand skills in network administration and management.
Qualifications:
Education: Diploma in Information Technology or arelated field.
Experience:
· Level 1: Minimum of 3 years of experience inmanaging network and security infrastructure.
Certifications:
· Level 1: ITIL certified, CCNA or equivalentnetwork certifications.
Skills:
· Strong technical knowledge of network andsecurity systems.
· Excellent problem-solving and decision-makingskills.
· Ability to work independently and as part of ateam.
· Strong communication and interpersonal skills.
Working Conditions:
· Ability to work on standby, including nights,weekends, and holidays.
· On standby and contactable 24/7 for support andescalation.