Network Engineer Associate
NexGen Data Systems is seeking a Network Engineer Associate to support network infrastructure operations with focus on configuration management, monitoring, system integration, and ticket resolution under guidance of Referral and Senior Engineers across DHA enterprise. The scope of this project is to provide LAN/WLAN network sustainment and operations services to the MHS MTFs and related activities, including DHA headquarters and training locations, inside the continental United States. This includes functions such as network performance measurement and monitoring, assistance with network design and development, network measurement. It also includes customer service in the form of trouble tracking and troubleshooting, at the Tier 2 and Tier 3 level, for escalated trouble tickets and maintenance and sparing support.
Roles & Responsibilities:
- Plan, install, and support hardware and software upgrades under senior guidance
- Implement network configuration changes per approved standards and change control
- Monitor network performance and respond to anomalies using monitoring tools
- Support system integration activities and coordinate with application support teams
- Manage ITSM ticket queues and resolve customer issues within SLA timeframes
- Conduct monthly trend analysis and ticket query reporting
- Support change request assessments and ensure 24-hour turnaround
- Assist with network inventory management and NMS compliance (98.5% accuracy)
- Coordinate with Network Specialists on daily operations and troubleshooting
- Create and update technical documentation and work instructions
- Participate in testing and validation of network changes
- Provide customer communication and technical support coordination
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.