Network Engineer

Salary: ₱65,000 – ₱70,000 per month

About the role

The NOC Generalist will play a pivotal role in ensuring that the company is seen as a key partner in the successful operation of customers' IT environments. This exciting position is one that will wear many hats and is an excellent opportunity for someone who wants to break into the SysOps, Networking, or Cloud spaces.

Key responsibilities

• Detect and analyze alarms and events to provide basic fault isolation and troubleshooting, and escalations to higher-tiered technical resources, where appropriate

• Monitor and process event tickets on a first-come, first-serve basis, while being sensitive to the importance of a timely reaction to events

• Participate in Incident Management by providing situational reports (sitreps) via ticket update and/or customer-facing communications

• Establish effective lines of communication with the NOC and the service delivery teams/management to ensure cases are flagged that require immediate attention

• Take ownership of documenting incidents, maintenance, and problem details in near real-time

• Provide first level technical resolution for event tickets and alerts

• Escalate first level infrastructure alerts to second tier NOC resources

• Demonstrate problem solving skills that contribute towards the resolution of any issues that arise

• Document solutions, processes, or procedures and present them in writing, verbally on the phone or in-person

• Investigate, resolve, and/or escalate matters of significance pertaining to customer alerts and events

About you

• Bachelor's degree

• Minimum one year of experience in dealing with international clients

• Minimum of 3 years of experience in IT Domain/BPO/Tech Support working for US/AUS/EMEA clients

• Experience of working with teams of English-speaking countries

• 24x7 NOC/SOC experience, working for an MSP, MSSP, or internal enterprise teams

• ITILv4 certification

• Experience with ITIL Event Management, Incident Management, and Problem Management

• A commanding grasp of the OSI model, and the ability to differentiate layers 1-4, including functional examples in each layer

• The ability to review, assess, and modify basic firewall rules

• Experience with public cloud networking (Azure, AWS, Google Cloud, etc)

Benefits

• HMO coverage effective Day 1 of employment

• Pet insurance effective Day 1 of employment

• Group life insurance effective Day 1 of employment

• Night Shift Differential – 10% for hours worked between 10:00 PM and 6:00 AM

• Holiday Premium Pay

• Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG

• Annual Performance Review and Bonus

• 13th Month Pay

• Subsidized Meals & free coffee/snacks

• Shuttle Service

• Service Incentive Leaves (accrued 12SL, and 12VL)

• Quarterly Rewards and Recognition