NETWORK ENGINEER - JUNIPER FOCUSED
Summary
NOC network engineer focused on Juniper: monitors and troubleshoots core routing/switching/firewall devices (Juniper, Cisco, Adtran), provisions customer network services (IP, DNS, NNI ports), writes monitoring plugins, and acts as Tier 3 escalation with a 24x7 call-out rotation.
About the role
The Network Operation Centre (NOC) have three main roles: to ensure maximum possible service availability and performance, to provision customer network services on core equipment, and to provide support services for Engineering and other technical teams. These result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are fulfilled in a timely, co-operative and professional manner. We interact frequently with technical support, service provisioning and sales teams so it's important that we are clear and concise in our communications. We also work very closely with the Engineering team and as such need to develop a good all-round understanding of systems and networks. Diligence and attention to detail are also key skills along with an ability to multi-task and prioritize work appropriately.
Key responsibilities
Manage and maintain the Monitoring Systems
Full fault troubleshooting, problem isolation, and corrective action implementation or escalation to network engineering for assistance
Liaising, and own discussions with, 3rd party suppliers to troubleshoot problems, perform upgrades, resolve service impacts, manage network changes, and escalate as required
Provisioning and configuring core network devices and tools, such as IP assignment, core network configuration, DNS setup, monitoring software for core equipment and software, NNI ports and services, implementing MOPs for controlled core and edge network changes
Network equipment build, installation, and configurations
Performing and maintain hardware, serial numbers, security, and configuration audits
Writing custom monitoring plugins and configuring bespoke graphing
Maintenance of WIKI and technical documentation of processes and procedures used throughout normal operations
Tier 3 escalation point for all core network datacenter services and infrastructure, access network, and AireSpring services
Participate in a 24x7 call-out rotation if required
About you
5+ years' experience in Network Operation is a must
Strong troubleshooting knowledge of TCP/IP routing protocol protocols including STP, VRRP, BGP, OSPF EIGRP, and IPSec
Strong knowledge of WAN technologies
Strong knowledge with hands-on experience in Cisco, Juniper, and Adtran routing, switching, and firewall network devices
Experience with VOIP, VPNs, and security protocols
Certifications such as JNCIA or CCNA is required, JNCIP or CCNP is preferred
Strong familiarity with Linux OS/networking
Experience with centralized device monitoring and management tools
Ability to effectively juggle and multi-task with strong attention to detail and organization skills
Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems and tools, and creative problem solving abilities under pressure