Network Engineer L1
Salary: RM 3,000 – RM 4,000 per month
Hiring: L1 Network Engineer
Company: Ssquad Global
Location: Selangor, Malaysia
Experience: 1–3 Years
Work Mode: Onsite – 5 Days per Week
Interview Mode: Virtual – First Round
Second Round: Face-to-face based on the outcome of the first-round discussion
Job Summary
We are seeking a motivated and technically capable L1 Network Engineer to provide onsite network monitoring, first-level troubleshooting, and technical support at our client site in Selangor, Malaysia.
The ideal candidate will have basic hands-on experience in network monitoring, routing, switching, firewalls, VPNs, and network troubleshooting. Exposure to Fortinet/FortiGate and Palo Alto Networks technologies is highly preferred.
The engineer will be responsible for monitoring network infrastructure, responding to alerts and incidents, performing initial troubleshooting, resolving L1 issues, and escalating complex problems to L2/L3 teams when required.
Key Responsibilities
Monitor network infrastructure, devices, links, and connectivity using network monitoring tools.
Handle L1 network incidents, service requests, and alerts within defined SLAs.
Perform initial troubleshooting of network connectivity, LAN, WAN, internet, and VPN issues.
Troubleshoot basic routing and switching issues involving VLANs, ports, interfaces, and connectivity.
Perform basic firewall monitoring and troubleshooting.
Support Fortinet/FortiGate and Palo Alto firewall environments.
Assist with basic firewall policy, NAT, VPN, and connectivity troubleshooting under appropriate guidance.
Monitor network performance, availability, and device health.
Identify network outages and connectivity issues and escalate them to L2/L3 teams when required.
Perform basic network device checks and configuration activities as per approved procedures.
Support planned network changes, maintenance activities, upgrades, and migrations.
Monitor WAN, MPLS, internet, ISP, and VPN connectivity.
Coordinate with ISPs and vendors for circuit and connectivity-related issues.
Maintain accurate incident records, tickets, troubleshooting steps, and resolution details.
Follow SOPs, runbooks, escalation procedures, and operational guidelines.
Maintain network documentation and update relevant operational records.
Provide timely updates to internal teams and stakeholders regarding incidents and outages.
Support onsite activities during critical incidents and planned maintenance windows.
Collaborate with L2/L3 Network, Security, Cloud, and Infrastructure teams.
Provide after-hours/weekend support during planned maintenance or critical incidents when required.
Primary Technology Focus
Primary Technologies:
Fortinet / FortiGate
Palo Alto Networks
Other Technologies:
Cisco networking technologies
Routing & Switching
LAN/WAN
VPN
Network Security
SD-WAN
MPLS
Internet/ISP connectivity
Hands-on experience with Fortinet/FortiGate and/or Palo Alto Networks is highly preferred.
Technical Skills Required
Routing & Switching
Basic knowledge of routing and switching concepts.
Understanding of VLANs and trunking.
Basic knowledge of STP.
Basic understanding of OSPF.
Basic knowledge of IP addressing and subnetting.
Ability to troubleshoot interface, port, and connectivity issues.
Basic understanding of BGP/EIGRP is an advantage.
Firewalls & Network Security
Basic knowledge of firewall concepts.
Fortinet/FortiGate exposure is preferred.
Palo Alto Networks exposure is preferred.
Basic understanding of firewall policies and NAT.
Basic understanding of VPN technologies.
Knowledge of IPSec and SSL VPN is an advantage.
Ability to perform initial firewall and connectivity troubleshooting.
SD-WAN & WAN Technologies
Basic understanding of SD-WAN concepts.
Exposure to MPLS, WAN, internet, and ISP connectivity.
Knowledge of Cisco SD-WAN is an advantage.
Exposure to Peplink or VMware VeloCloud is an added advantage.
Network Monitoring
Experience with network monitoring and alert management.
Exposure to tools such as SolarWinds, PRTG Network Monitor, or similar tools.
Ability to identify network device, interface, link, and connectivity alerts.
Experience working with ticketing and incident management systems.
Additional Technical Knowledge
Basic understanding of network security concepts.
Basic understanding of load balancers such as F5 or Citrix is an advantage.
Understanding of enterprise LAN/WAN infrastructure.
Basic knowledge of network troubleshooting tools such as ping, traceroute, nslookup, and similar utilities.
Incident Management & Escalation
Receive and acknowledge network alerts and incidents.
Perform first-level investigation and troubleshooting.
Follow defined troubleshooting checklists and SOPs.
Resolve issues within L1 scope wherever possible.
Escalate unresolved or complex incidents to L2/L3 teams with complete troubleshooting information.
Maintain accurate incident and ticket documentation.
Follow SLA, escalation, and communication procedures.
Stakeholder & Vendor Coordination
Act as an onsite first-level technical contact for network support activities.
Coordinate with L2/L3 network and security teams for issue resolution.
Liaise with ISPs and service providers for connectivity-related incidents.
Coordinate with OEM vendors when required.
Provide timely status updates on incidents, outages, and planned activities.
Requirements
1–3 years of experience in Network Engineering, Network Operations, NOC, or Network Support.
Basic hands-on experience with enterprise networking environments.
Good understanding of routing, switching, VLANs, and IP networking.
Exposure to firewalls and VPN technologies.
Experience or exposure to Fortinet/FortiGate and/or Palo Alto Networks is highly preferred.
Experience with network monitoring tools is preferred.
Strong troubleshooting and analytical skills.
Good communication and documentation skills.
Ability to work independently in an onsite client environment.
Willingness to work in shifts or provide after-hours/weekend support when required.
Ability to follow SOPs, runbooks, escalation procedures, and change-management processes.
Preferred Certifications
CCNA – Preferred
Fortinet certification – Added advantage
Palo Alto Networks certification – Added advantage
CCNP – Advantage
Other relevant Network Security or SD-WAN certifications
Role Focus
L1 Network Monitoring and Operations
Network Alert Monitoring
L1 Incident Troubleshooting
Fortinet/FortiGate Support
Palo Alto Firewall Support
Basic Routing & Switching Troubleshooting
Firewall and VPN Troubleshooting
LAN/WAN/Internet Connectivity Support
SD-WAN and WAN Monitoring
ISP and Vendor Coordination
Ticket and Incident Management
Escalation to L2/L3 Teams
Network Documentation
Planned Maintenance Support
Onsite Technical Support
After-Hours and Weekend Support when required
Maintaining Network Availability and Stability
Location
Selangor, Malaysia
Work Mode
Onsite – 5 Days per Week
If you have experience in network monitoring, troubleshooting, Fortinet/FortiGate, Palo Alto, routing & switching, firewall, VPN, and enterprise network operations, and are looking for an onsite opportunity in Malaysia, we would like to hear from you.