Network Engineer – L2 Support (ID 1414)
Posted
Summary
Level 2 network support engineer in Noida who troubleshoots LAN/WAN incidents within SLA/MTTR targets, performs root cause analysis, configures Cisco routers and L2/L3 switches, manages Check Point or Fortinet firewalls and NAT/ACL policies, and resolves Site-to-Site and Remote Access IPSec VPN issues.
Provide Level 2 support for network incidents with adherence to defined SLAs and
MTTR targets
Troubleshoot LAN/WAN issues including routing, switching, and connectivity problems
Perform root cause analysis (RCA) for recurring incidents
Configure and troubleshoot Cisco routers and Layer 2/Layer 3 switches
Manage VLANs, inter-VLAN routing, STP, VTP, and ACLs
Identify and resolve network loops, broadcast storms, and performance issues
Implement and manage firewall rule changes, NAT policies, and object cleanup on
Check Point or Fortinet firewalls
Troubleshoot firewall-related issues impacting connectivity
Ensure adherence to network security best practices
Configure and troubleshoot Site-to-Site and Remote Access VPNs
Diagnose and resolve IKE/IPSec Phase 1 & Phase 2 issues
Work with internal teams and vendors to resolve VPN-related incidents
Requirements
3–5 years of hands-on experience in network operations (L2 support)
Strong knowledge of Cisco switching and routing concepts
Hands-on experience with Check Point or Fortinet firewalls
Experience troubleshooting VPNs (IPSec, Remote Access)
Solid understanding of VLANs, STP, ACLs, and L3 switching
Experience with network monitoring tools (WhatsUp Gold, NetFlow, Syslog)
Exposure to incident management and SLA-driven environments
Certifications such as CCNA / CCNP
Check Point CCSA/CCSE or Fortinet NSE certification
Experience in enterprise or global network environments
Basic understanding of network security concepts