Network Engineer - L2

The Network L2 Engineer will be responsible for supporting, managing, and optimizing enterprise network infrastructure across LAN, WAN, and SD-WAN environments. The role involves handling advanced troubleshooting, implementing network changes, ensuring high availability, and collaborating with cross-functional teams to maintain a secure and resilient network.

• Perform L2-level support for LAN, WAN, and SD-WAN operations, ensuring network uptime, reliability, and performance.
• Troubleshoot and resolve issues related to routing and switching technologies including OSPF, BGP, EIGRP, STP, VLANs, VRRP/HSRP, and other L2/L3 protocols.
• Provide 2nd-tier support for escalated network and firewall incidents across enterprise environments.
• Diagnose and resolve cloud connectivity and network-related issues, ensuring minimum downtime and high-quality service delivery.
• Support enterprise security infrastructure including firewalls, security appliances, and NAC (Network Access Control) solutions.
• Manage NAC operations such as device onboarding, authentication, profiling, and policy enforcement.
• Ensure compliance with network security standards, configuration baselines, and audit requirements.
• Participate in firewall upgrades, rule reviews, and configuration changes.
• Configure, manage, and troubleshoot Wi-Fi infrastructure, including wireless controllers, access points, RF optimization, and end-user connectivity issues.
• Execute network changes as per ITIL processes, covering change requests, incident handling, and problem management.
• Work closely with L1 and L3 teams to ensure efficient escalation, resolution, and closure of incidents.
• Monitor network performance and health using tools such as SolarWinds, WhatsUp Gold, or similar platforms.
• Maintain updated network documentation, diagrams, configuration backups, inventory, and knowledge base articles.
• Assist in network upgrades, migrations, and technology refresh projects across firewalls, routers, core/distribution/access switches, and data center platforms.
• Support modernization initiatives involving Cisco Nexus, ACI, cloud networking, and other emerging technologies.
• Collaborate with cross-functional teams to improve network performance, scalability, and security posture.

• Strong hands-on experience in LAN/WAN/SD-WAN operations.
• Proficiency in routing and switching technologies (Cisco, Aruba, Juniper preferred).
• Experience working with NAC solutions such as Cisco ISE, Aruba ClearPass, or FortiNAC.
• Knowledge of Wi-Fi infrastructure, RF behavior, WLAN controllers, and enterprise wireless deployments.
• Ability to analyze packet captures and interpret system/network logs for troubleshooting.
• Good understanding of firewall concepts and network security best practices.
• Experience with network monitoring and ticketing tools.
• Solid understanding of L2/L3 protocols (OSPF, BGP, EIGRP, STP, HSRP/VRRP, VLANs).
• Experience with enterprise firewalls, switching (core/distribution/access), and routers.
• Exposure to data center technologies including Cisco Nexus and ACI.
• Familiarity with ITIL processes for change, incident, and problem management.

• Strong analytical and problem-solving abilities.
• Excellent communication and documentation skills.
• Ability to work under pressure and manage multiple priorities.
• Team player with proactive attitude.
• CCNA / CCNP (Routing & Switching/Enterprise)
• Aruba Associate (ACSA/ACSA-W)
• Juniper Associate (JNCIA)