Network Engineer (Managed Services)
Summary
On-site network engineer providing managed services, troubleshooting, and maintenance for customer network infrastructure using switches, routers, and firewalls.
Job Description & Requirements
Roles & Responsibilities:
• Provide on-site network support and managed services at customer premises
• Monitor, maintain and support customers’ network infrastructure and related IT systems
• Perform network troubleshooting, fault diagnosis and issue resolution within agreed service levels
• Carry out preventive maintenance, health checks and routine inspections of network equipment
• Configure, install and support network equipment, including switches, routers, wireless access points and firewalls
• Attend to customer service requests, incidents and technical escalations
• Coordinate with customers, vendors and internal technical teams to resolve network-related issues
• Perform on-site troubleshooting and provide timely updates to customers and relevant stakeholders
• Maintain accurate service records, incident reports, technical documentation and asset information
• Support network implementation, migration, upgrade and maintenance activities
• Participate in scheduled maintenance activities, including work outside normal working hours where required
Requirements:
• Diploma in Information Technology, Network Engineering, Computer Science or equivalent
• At least 1 year of experience in network implementation, technical support or managed services
• Basic knowledge of network technologies, including TCP/IP, LAN, WAN, VLAN, Wi-Fi and routing
• Familiarity with network equipment from vendors such as Cisco, Aruba, Fortinet, Juniper or equivalent will be an advantage
• Experience in providing on-site customer support will be an advantage
• Able to work independently at customer sites while maintaining effective communication with internal teams
• Team player with good communication, analytical, problem-solving and interpersonal skills
• Meticulous, self-motivated and able to work under pressure
• Good foundation in information technology trends and developments
• Candidates without prior experience are welcome to apply
Working Hours:
9:00am to 6:00pm (Mondays to Fridays)
Work Location:
Deployment at customer sites may be required.