Network Engineer - Operations | Onsite | Ortigas | Up to PHP100K

Salary: Up to PHP100K, Night shift, Day 1 HMO

Engineering Network Resilience for a World That Depends on Connectivity

Make your network engineering expertise essential to seamless connectivity and business resilience. As a Network Engineer (Operations), you'll troubleshoot complex infrastructure, optimize network performance, and support reliable telecommunications services. Grow your long-term global career with Emapta, contributing to international operations while thriving among Top 1% talent committed to technical excellence.

Your Global Career at a Glance

• Employment Type: Full-time
• Shift: Night Shift, Consecutive Days Off
• Work Setup: Onsite, Ortigas
• Salary: PHP 90,000 - PHP 100,000

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Network Engineering and ISP Experience

• 3 to 5 years of experience installing, configuring, and troubleshooting network equipment, including Cisco IOS-XE/IOS-XR, Ciena, and Calix platforms.
• 3 to 5 years of experience diagnosing network and system failures and developing effective resolution strategies.
• 2 to 3 years of experience in ISP or telecommunications network operations, including NOC operations and direct customer support.
• Strong knowledge of network protocols, including OSPF, BGP, IS-IS, MPLS, and VXLAN.
• Solid understanding of underlay and overlay networking concepts, including Layer 2 and Layer 3 VPNs.
• Ability to interpret network topologies, assess the impact of faults or planned changes, and identify affected services.
• Knowledge of ISP operations, including service types, customer tiers, shared infrastructure, and their impact on customers.

Systems Administration and Technical Tools

• 1 to 2 years of experience administering Linux and Windows servers, including patch management, service restarts, and system health verification.
• 1 to 2 years of experience implementing or troubleshooting SD-WAN environments.
• 1 to 2 years of experience using network monitoring and analytics platforms, including Zabbix, Elasticsearch, NetBrain, and Arbor Sightline.
• Ability to identify unsuccessful patches or updates, including service startup failures, dependency issues, and degraded performance after reboots.
• Familiarity with Linux troubleshooting, including service status checks, log reviews, and package management using systemd, journalctl, and apt.
• Familiarity with Windows Server troubleshooting, including service failures, authentication issues, and event log analysis.
• Basic knowledge of PowerShell or shell scripting for routine system administration tasks.
• Proficiency in Microsoft Office applications and ability to learn proprietary telecommunications software.

Analytical, Operational, and Interpersonal Skills

• Proactive approach to identifying emerging network issues before alarms or customer reports occur.
• Sound judgment in resolving incidents independently and escalating service-impacting issues when necessary.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Excellent customer service skills and ability to explain complex technical issues clearly to customers.
• Effective verbal, written, and interpersonal communication skills, particularly for asynchronous coordination with US-based teams.
• Ability to work independently, manage multiple priorities, and perform effectively under pressure with minimal supervision.
• Strong organizational and time management skills, initiative, diligence, and follow-through.
• Collaborative attitude and ability to work effectively with cross-functional teams.
• Willingness to adapt existing processes, contribute to operational improvements, and support departmental goals.

Preferred Qualifications

• Network certifications such as Cisco Certified Network Associate (CCNA) or equivalent.
• Linux, Windows, or cybersecurity certifications.

Your Daily Tasks

Network Monitoring, Incident Response, and Security

• Monitor network, system, and service health across the ISP infrastructure using Zabbix, Elasticsearch, NetBrain, and Arbor Sightline.
• Investigate incoming alarms, assess incident scope and customer impact, and initiate resolution without waiting for direction.
• Diagnose and resolve network, system, security, and application issues within the role's scope, and escalate complex incidents to managers or senior engineers when necessary.
• Distinguish isolated customer faults from shared infrastructure incidents and implement appropriate responses.
• Coordinate outage recovery and incident resolution with vendors, carriers, and internal departments.
• Identify recurring alarms and service issues, analyze underlying trends, and recommend permanent corrective actions.
• Apply appropriate security controls to protect organizational data, systems, and network infrastructure.
• Advocate for network security, reliability, and performance standards across the organization.

Customer Support and Service Management

• Provide direct technical support to customers through email, chat, and telephone.
• Explain technical incidents, service impacts, current status, and expected resolution steps in clear, customer-friendly language.
• Manage customer incidents throughout the shift and transfer unresolved cases with complete context to the next responsible team.
• Maintain comprehensive knowledge of the service portfolio, including Dedicated Internet Access (DIA), Ethernet transport (Metro Ethernet and MPLS), SD-WAN, and hosted voice.
• Deliver consistent, responsive technical support to enterprise, carrier, hospitality, and residential customers.

Network Engineering and Systems Maintenance

• Serve as the on-shift engineer and support senior network and systems engineers during overnight maintenance windows.
• Assist with service-impacting network configuration changes, including pre-change verification, staged implementation, post-change validation, and rollback procedures.
• Configure DIA, Metro Ethernet, MPLS, and SD-WAN services for business customers under the direction of network engineering.
• Support Linux and Windows server patch management, including scheduled patch installation, prescribed reboot sequences, and post-patch service validation.
• Identify unsuccessful patches or configuration changes, suspend further actions, and escalate issues promptly.
• Assist network engineers with product and feature testing before deployment.
• Collaborate with engineering teams to implement complex network changes.

Documentation, Knowledge Sharing, and Process Improvement

• Document all incidents handled during each shift, including timelines, actions performed, and current resolution status.
• Deliver comprehensive shift handovers covering unresolved incidents, ongoing changes, and outstanding follow-up actions.
• Maintain and improve runbooks, standard operating procedures (SOPs), and network documentation to ensure consistent incident management across shifts.
• Document network management processes and recommend improvements to streamline repetitive operational tasks.
• Maintain accurate systems documentation to support accountability and visibility across incidents and projects.
• Share technical knowledge with junior NOC technicians and support their professional development.
• Contribute to cross-functional projects and assist other departments and team members as directed, with minimal supervision.

About the Client

Our client is an established American telecommunications and technology services provider specializing in fiber-optic networks, high-speed internet, and managed connectivity solutions. They deliver dedicated internet access, Ethernet transport, SD-WAN, and hosted voice services to businesses and residential communities. Their expertise also extends to convention centers, stadiums, and major events, where reliable connectivity supports seamless digital experiences. Through advanced infrastructure, proactive network management, and customer-focused innovation, our client enables organizations and communities to communicate, operate, and thrive in an increasingly connected world.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.

Apply now and experience the difference!